Commercial Insurance Department Manager

Job Description

Job Description

Commercial Insurance Department Manager

???? Hybrid (after 90 days) | Full-Time | Reports to COO

???? $115,000 – $175,000 + Bonus

About the Role

We are seeking a Commercial Insurance Department Manager to lead, develop, and elevate our Commercial Insurance team.

This is a high-impact leadership role responsible for driving team performance, client retention, operational excellence, and revenue growth across a portfolio of commercial business. You’ll serve as both a people leader and technical expert, partnering closely with executive leadership to shape strategy and improve outcomes across the department.

If you’re a proven commercial insurance leader who thrives on building teams, optimizing workflows, and driving growth—this is an opportunity to make a meaningful impact.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop a team of Commercial Account Managers through coaching, performance management, and career development
• Set clear priorities, structured workflows, and measurable performance goals
• Conduct performance reviews and ongoing progress meetings
• Foster a high-performance, collaborative, and sales-driven culture

Operations & Workflow Optimization

• Oversee all servicing, sales support, and account management activities
• Design and implement workflows that improve efficiency, consistency, and accountability
• Monitor KPIs including renewals, backlog, invoicing accuracy, and workload distribution
• Conduct quality assurance audits and ensure adherence to agency procedures and E&O standards

Client & Carrier Strategy

• Support complex client needs, renewal strategies, and escalated service issues
• Partner with producers on account strategy, retention, and growth opportunities
• Participate in client and prospect presentations
• Maintain strong relationships with carrier partners and stay current on market trends

Business Growth & Strategy

• Collaborate with executive leadership to drive revenue growth and profitability
• Support account rounding, cross-sell initiatives, and new program development
• Provide regular reporting and insights on department performance
• Contribute to strategic planning and organizational initiatives

Required Qualifications

• Active Property, Casualty, Life & Health licenses
• 7+ years of commercial insurance experience (agency or risk management)
• 3+ years of leadership experience managing teams
• Strong knowledge of commercial lines coverages, underwriting, and agency operations
• Experience with agency management systems (AMS); Applied Epic preferred
• Proven ability to lead teams, manage performance, and drive results
• Strong analytical, organizational, and problem-solving skills
• Ability to operate strategically in a fast-paced environment

Preferred Qualifications

• Bachelor’s Degree
• Experience with Applied Epic
• Industry designations such as CIC, CPCU, or ARM

Compensation & Benefits

• ???? Salary: $115,000 – $175,000 + bonus opportunity
• ???? 401(k) with employer match + profit sharing
• ???? Comprehensive benefits (medical, dental, vision, disability, life)
• ???? Generous PTO
• ???? Hybrid flexibility (after 90 days)
• ???? Professional development and continuing education support

Why Join?

You’ll join a growing, forward-thinking agency where leadership has a direct impact on business performance. This role offers the opportunity to shape a department, influence strategy, and build a high-performing team.

About Us

We are a well-established, independent insurance brokerage with a long-standing reputation for delivering high-quality risk management and insurance solutions. Known for our strong client relationships and service-first approach, we’ve built a collaborative, high-performing culture where employees stay and grow long-term.