Inbound Customer Support Representative

Title : Inbound Support Representative
Location : Minneapolis, MN (Hybrid after initial 1-2 week on-site training)
Job Type : Contract (3 Months)
Compensation : $20/hr (W2)
Industry: Medical Research
Hours: 30 hours/week, 9:00 A.M to 3:00 P.M, Monday through Friday

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About the Role
Our client, a nationally recognized nonprofit organization dedicated to advancing research and improving outcomes in pediatric cancer, is seeking an Inbound Support Representative to join their team. This organization has contributed hundreds of millions of dollars toward research, family support programs, and awareness initiatives, all focused on ending childhood cancer and supporting impacted families. This role will support a large-scale, national fundraising cycling event that engages participants and donors across the country. The Inbound Support Representative will act as a key point of contact, delivering exceptional service while helping participants stay informed, motivated, and supported throughout the fundraising experience. Job Description
The Inbound Customer Support Representative is responsible for providing high-quality customer support to event participants and donors through phone and email communication. This role requires strong communication skills, empathy, and the ability to manage a high volume of inquiries in a fast-paced environment.
Key Responsibilities include:

• Respond to a high volume of inbound phone calls and email inquiries in a professional, courteous, and empathetic manner
• Assist event participants and donors with questions, account support, and general event information
• Resolve issues efficiently and escalate complex concerns to appropriate internal teams when needed
• Clearly communicate solutions and ensure participants feel supported and valued
• Collaborate cross-functionally to maintain consistent messaging around fundraising campaigns, special initiatives, and event milestones
• Act as an ambassador for the organization by encouraging participants to maximize their fundraising efforts
• Maintain confidentiality and security of participant and donor information
• Utilize internal systems, tools, and databases accurately and efficiently
• Adhere to organizational policies, procedures, and service standards

Qualifications
Required Qualifications:

• 1–2 years of customer service experience
• Strong verbal and written communication skills
• Friendly, professional, and calm phone demeanor
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Ability to remain composed and resilient in high-stress situations
• Proficiency with computers and basic software systems
• Passion for helping others and delivering a high-quality customer experience

Preferred Qualifications:

• Previous call center experience
• Experience working in a nonprofit or mission-driven organization
• Familiarity with fundraising events or participant-based campaigns

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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