Front Desk Services

Job Description

Job Description

Role Overview

The Front Desk team at Voss Salon is more than a traditional role ? it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings.

This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members don?t just check guests in ? they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships.

At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you?re proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment.

Key Responsibilities

Guest Experience & Hospitality

• Welcome guests with warmth and professionalism, creating a confident first impression.
• Guide guests through check-in and checkout while maintaining a calm, luxury environment.
• Build genuine connections through conversation, personalization, and thoughtful service.

Revenue Support & Guest Retention

• Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.
• Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
• Proactively encourage prebooking and assist guests in securing their next visit.
• Follow up with guests who choose to ?book later? to help maintain strong retention.

Scheduling & Operations

• Manage appointment scheduling using salon software while optimizing stylist availability.
• Monitor stylist availability and help fill openings through proactive outreach.
• Assist in minimizing cancellations and maintaining strong booking flow.
• Maintain an organized, professional front desk and retail area.
• Salon upkeep, merchandising, and inventory presentation.
• Use salon software efficiently for booking, payments, and guest notes.

Team Collaboration

• Work closely with stylists and leadership to deliver a seamless luxury guest experience.
• Communicate clearly about guest needs, opportunities, and service flow.
• Contribute to a positive team culture focused on growth, accountability, and support.

What Success Looks Like in This Role

• Guests feel cared for, confident, and excited about their next visit.
• Retail, prebooking, and add-on opportunities are naturally supported ? never forced.
• The front desk operates as a proactive partner to stylists, not just an administrative position.

Qualifications

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service experience required; salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

Compensation & Growth

• Hourly pay starting at $17/hr.
• This position includes a performance-based bonus structure tied to individual initiative and revenue-driving behaviors such as retail support, prebooking follow-up, and guest engagement. Team members who take ownership of their role have strong earning potential while helping elevate the salon?s success.
• Access to ongoing education and leadership development.
• Growth-minded environment focused on professional advancement.

Schedule & Availability

• Shifts vary and may include days, evenings, and weekends.
• Tuesday 1:30 PM - 9:00 PM, Thursday 1:30 PM - 9:00 PM, Friday 1:30 PM - 9:00 PM, Saturday 12:00 PM - 9:00 PM

Work Environment

• In-person role within a luxury salon setting.
• Must be able to stand for extended periods and lift up to 25 lbs.
• Reasonable accommodations may be made.

Benefits

• Insurance eligibility after 3 months for full-time employees.
• 401(k) eligibility after 1 year for full-time employees.
• Continued education opportunities to stay current with industry trends.

Eligibility

• Applicants must be authorized to work in the United States.