Guest Services Representative

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward. What You’ll Do We are seeking a professional, polished, and customer-focused Guest Services Representative to serve as the first point of contact for our office. In this highly visible, client-facing role, you will deliver exceptional service to both internal teams and external visitors while ensuring smooth front desk and conference coordination operations. This person will have regular and predictable attendance as it is an essential function of the job. Occasional overtime may be required and as such, there may be occasional requirements to adjust work hours by coming in early, staying late, or delaying lunch breaks in order to provide coverage. Based on business needs, your work schedule may be modified. Hours for the position are 8:00 a.m. - 5:00 p.m. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a welcoming and professional experience. Greet clients and visitors warmly and professionally Assess visitor needs and direct them appropriately Maintain a clean, organized, and welcoming reception area Manage a multi-line telephone system, answering and directing calls promptly Take and relay accurate messages Respond to internal inquiries with professionalism and urgency Schedule and manage conference room reservations Prepare signage and coordinate meeting logistics Provide high-quality customer service to internal and external stakeholders Assist with special projects such as mailings and document preparation Support day-to-day administrative and clerical needs What You’ll Bring Qualifications 2+ years of customer service experience, ideally in professional services (legal, financial, consulting, etc.) or luxury hospitality Professional appearance, polished, articulate, and client-service-oriented demeanor Skills & Abilities Exceptional interpersonal and communication skills Strong attention to detail and organization skills Ability to multitask and manage competing priorities Ability to stay calm under pressure in a fast-paced environment Comfortable working both independently and as part of a team Technical Skills Proficiency in Microsoft Office (Outlook, Word, Excel) Experience with scheduling tools (EMS) and expense systems (Coupa) is a plus Familiarity with multi-line phone systems All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #J-18808-Ljbffr