Plant IT Manager - Site Support Analyst

Job Description

The Team:

General Motors is hiring a Plant IT Manager, Site Support Analyst to support our Saginaw, Bay City, Grand Blanc and Flint Tool & Die sites. This role is part of the U.S. Manufacturing IT Site Operations team.

Onsite: This role is classified as an onsite position and requires the successful candidate to work full time from Saginaw MCO GPS or Bay City Facilities .

The Role:

In this leadership role you will provide technical mentorship and expertise to other team members regarding requests, ongoing maintenance, and incident management. You will be responsible for supporting IT systems and/or applications. You will act as an expert within the field's concepts, practices, and procedures. We will rely on your extensive experience and judgment to plan and accomplish goals. You will lead and direct the work of others.

You will understand the key IT Operations functions and processes and how the existing and new processes will improve business results. Educate and mentor the technical team in the use of appropriate standardized operational methods.

What You'll Do (Responsibilities):

• Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.

• Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.

• Support end-users at all levels, providing responsive and effective technical assistance.

• Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.

• Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.

• Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.

• Manage data center operations and ensure compliance with organizational standards.

• Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.

• Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.

• Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.

• Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.

• Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.

• Oversee client patching activities to maintain security and system integrity.

• Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.

You Skills & Abilities (Required Qualifications):

• Bachelors degree (or higher) in relevant discipline

• 10 + years of IT experience

• Previous leadership or supervisory experience

• Manufacturing experience

• Experience in supporting comprehensive LAN, WAN, and WLAN environments.

• Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity

• Good Windows PC and peripheral support skills

• Experienced understanding of LAN/WAN concepts

• Experienced understanding of wireless communication

• Experienced IT Security knowledge

• Applies sound skill, experience, and judgment to troubleshoot reported issues

• Experienced with Cisco routers, switches, and wireless access points

• Experienced with Layer 1-4 Switching and Routing troubleshooting skills

• Experienced with wireless systems

• Experienced with IT Security implementations

• Experienced with networking tools

• Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols

• Experienced with data, video, and voice services

People Skills:

• Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources ( .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (View email address on click.appcast.io) us or call us at View phone number on click.appcast.io. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (

Our Culture

How we hire​​​​​​​ (

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at View email address on click.appcast.io .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.