Practice Group Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full‑time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short‑term and long‑term disability, and life insurance; additional benefits include a 401(k) retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program. Job Summary The Practice Group Manager will be on site to provide direction, coaching, and support to team members and clinicians in their assigned offices, serving as local culture carriers and an extension of operations leadership. The Manager will monitor workflow processes, outcomes, clinician/patient satisfaction, and performance measures to ensure offices meet or exceed established clinical, operational, and financial objectives set in cooperation with leadership. Compensation $76,000 – $85,000 annually, plus annual bonus potential. Hours Monday to Friday, 8:00 am – 5:00 pm. Locations 66 Club Road Suite 120, Eugene, OR 97401 2211 NW Professional Dr Suite 101, Corvallis, OR 97330 Duties/Responsibilities Operational Excellence Responsible for financial performance management of the assigned practice group, including revenue, center margin, and EBITDA targets as established in partnership with Operations Director. Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; elevate and resolve facility issues. Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for the assigned practice group. Provide Operations Director with root causes and action plans for any identified areas of under‑performance. Ensure implementation of all LFST operational and clinical processes and practices in the assigned offices to drive service excellence and meet performance goals. Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services. Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care. Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization. Build a high‑performing team through selection, training, and performance management of office team members; be a positive culture carrier for the assigned offices and ensure all training needs of office teams are being met. Staff Performance And Support Directly manage performance and engagement of direct reports (clinicians, Lead Practice Coordinator, Practice Coordinators, Medical Services Coordinators). Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures. Provide direct administrative oversight and operational support for therapists and prescribers within the practice group. Clinician Performance And Support Support in‑office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection. Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and centre‑specific operations); reach out to new clinician hires and assist and ensure onboarding tasks are completed for smooth introduction. Partner with intake team to ensure efficient patient matching and timely ramp of new clinical team members. Serve as Operations contact for clinician admin questions and concerns on operational support. Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution. Partner with Clinical Director and RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices. Clinician issue‑resolution & retention: communicate weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction. Touch base regularly with strong performers to solicit feedback, mentor, and engage (educate on career progression paths). Required Skills/Abilities Microsoft Office experience; strong Excel skills (pivot tables, formulas, etc.). Strong technical and analytical skills. Excellent written and verbal communication skills and ability to handle sensitive and confidential information. Highly organized with strong attention to detail and accuracy. Education & Experience Bachelor’s Degree with 3+ years of healthcare leadership or 5+ years of healthcare leadership experience required. Physical Requirements Required to sit, stand, bend, talk, and hear regularly; frequently required to walk; able to lift and/or move objects up to 25 pounds. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. LifeStance provides the compensation range and benefits that it reasonably believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page. #J-18808-Ljbffr