Maintenance Technician IV

Maintenance Technician IV

Maintenance Technician IV is a role for experienced professionals, responsible for leading maintenance tasks and providing advanced HVAC solutions

Key Responsibilities:

Leads complex maintenance and tune-up projects on HVAC equipment

Diagnoses and provides solutions for advanced HVAC issues

Mentors junior technicians and assists in their training

Manages customer relations and provides expert HVAC advice

Works under general supervision to perform maintenance calls

Independently performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Conducts diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work

Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories

Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and process, ensures that the company vehicle is properly stocked

Performs similar/other duties as needed or assigned

Qualifications /Skills :

High school diploma or GED; advanced technical training

5-10 years of HVAC maintenance experience

Required licensing and certifications, including EPA and safety certifications

Advanced knowledge and skills in HVAC systems

Strong leadership and communication abilities

Valid driver's license with an acceptable driving record

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment

Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.

Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception

Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

Minimum Experience: 8+ Years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io