IT Systems Administrator

IT Systems Administrator Goodyear, AZ | Full-Time | Exempt Department: IT Reports To: IT Supervisor About Duncan Family Farms At Duncan Family Farms (DFF), we believe our responsibility is to grow clean, healthy, life‑giving food. As a nationally recognized certified‑organic grower, we harvest thousands of acres of fresh produce that ships throughout the United States, Canada, and the United Kingdom. Our products include: Spinach Spring Mix Lettuce Kale Arugula Culinary Herbs With farms across the U.S. and headquarters in Goodyear, Arizona, we continue to grow not only our farming operations — but also our technology and innovation. We're looking for a hands‑on, service‑oriented IT Systems Administrator who enjoys solving problems, supporting users, and helping technology run smoothly across both office and field environments. What You’ll Do Tier 1 & Tier 2 Technical Support Be the first point of contact for IT support requests. Troubleshoot desktops, laptops, printers, mobile devices, operating systems, and business applications. Install and configure software for team members across the organization. Document issues, solutions, and processes in our ticketing system. Advanced Technical Support & Infrastructure Assist with diagnosing network and infrastructure issues including LAN/WAN, VPNs, and remote connectivity. Troubleshoot network hardware, access points, and connectivity outages. Support remote users and multiple operational sites. Coordinate with vendors and service providers for escalated technical issues. Field Technology & Operations Help deploy and maintain IT systems across office and farm operations. Configure and support IP cameras and monitoring systems. Assist with network upgrades, expansions, and new site deployments. Ensure secure and reliable access to systems and applications. Operational & Administrative Support Perform system backups and assist with disaster recovery operations. Follow IT security best practices and maintain device access controls. Maintain accurate IT inventory and system documentation. Provide training and support for new employees and system updates. Participate in limited scheduled after‑hours/on‑call support. What We're Looking For Experience & Skills 3–5+ years of IT support or systems administration experience. Bilingual in English & Spanish required. Experience supporting Windows environments and business applications. Knowledge of networking concepts including switches, firewalls, VPNs, and access points. Strong troubleshooting and customer service skills. Experience with remote support tools and ticketing systems. Ability to work early shift schedules reliably. Preferred Qualifications Experience with Active Directory, Microsoft 365, and endpoint management tools. Familiarity with UniFi systems. Experience supporting geographically distributed teams. Experience with IP cameras and physical security systems. Experience using TeamViewer, Dameware, RDP, or similar remote support tools. Certifications such as CompTIA Network+, Security+, or Microsoft certifications. Work Environment Combination of indoor and outdoor work environments. Exposure to varying weather conditions including heat and cold. Travel up to 30% may be required. Position may involve standing, walking, bending, and lifting up to 30 lbs. Why Join Duncan Family Farms? Be part of a nationally recognized leader in organic agriculture. Support technology that powers innovative farming operations. Work alongside a collaborative and mission‑driven team. Grow your career with a company focused on sustainability, innovation, and people. Duncan Family Farms is an Equal Opportunity Employer. #J-18808-Ljbffr