Food and Beverage Manager

Company Description:

WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today!

WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience.

WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable.

WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service.

BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own.

In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests.

Position Summary:

The Front of House Manager is responsible for hiring employees, ordering supplies, maintaining inventory, scheduling shifts, helping to organize events, solving customer complaints, and adhering to safety practices.

Essential Duties and Responsibilities:

• Directly responsible for hiring, training, supervising, and motivating restaurant employees.

• Prepare employee schedules according to the business forecast, immediate business needs, payroll budget guidelines, and productivity requirements.

• Ordering and inventory management.

• Identifies and analyzes staff operational challenges and facilitates the development of solutions to prevent reoccurrence.

• Monitor to ensure compliance with all applicable health, safety, and hygiene standards.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Fosters professional relationships with members of the F&B team to create a productive environment.

• Oversee day-to-day operations of the F&B Outlets and assign weekly performance goals and assuring their completion, while accomplishing your own goals.

• Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives.

• Maintain project timelines to ensure tasks are accomplished on time.

• Develop, implement, and maintain budgetary and resource allocation plans.

• Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.

• Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.

• Manage the floor, greet our members by name and resolve any member or staff issues immediately with a calm and professional demeanor.

• Developing new solutions to meet clients’ needs

• Working closely with account managers and other senior staff to retain clients, members and customers.

Skills, Abilities and Experience:

• This position will spend 100% of the time standing or walking.

• Must be proficient in Microsoft Office, POS systems.

• Ability to work flexible hours as required including nights, weekends, and holidays.

• Must be able to lift up to 50 lbs. on a regular and continuing basis.

• Must be able to adapt quickly and work in a face paced environment.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Must be able to approach guests and employees attentively, friendly, courteously, and in a service-oriented manner.

Education Requirements:

• 3 years of experience in the hospitality industry is preferred.

• Servsafe Certification or ability to obtain upon hire.

World Spa Entertainment, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.