Studio Operations Manager

Job Description

Job Description

Company Overview
Frenchies Modern Nail Care is looking for a dedicated, goal-oriented Studio Operations Manager. The Operations & Studio Manager is accountable for all day-to-day operations and supply inventory. In addition, the Manager works closely with the owner to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. 

Frenchies Modern Nail Care is the newest, most exciting nail salon franchise in the nation. We have a passion for revolutionizing the nail care industry - and we invite you to join us! Frenchies is a clean, modern, and engaging salon. The cleanliness standards in each salon go above and beyond state regulations to ensure safety for team members and guests. We believe in continuing to change with the nail care industry in a smart way that values the health of our team members and keeps us modern. Lastly, you’ll notice a fun vibe right as you enter the studio; you'll feel all the good feels and the engagement between guests and team members.  If you have experience leading teams in hospitality, retail, beauty, wellness, or another customer-focused environment and are looking for a place to grow your career, apply now and join the revolution! 

Essential Functions

• Responsible for training and the proper execution of the service protocols by Nail Specialists.
• Leader and a key player in the implementation of our Guest Experience Cycle. The goal is to exceed customer expectations from initial inquiry to ongoing guest relationship management.
• Responsible for maintaining adequate supply inventory for site operations.
• Lead local marketing initiatives by coordinating social media content, community outreach, partnerships, public relations, and promotional events to increase studio awareness, memberships, guest retention, and retail sales.  
• Lead in human resource management. Responsible for Nail Specialists and Studio Concierge schedules and coverage during all working hours and coordination of time off requests. Duties also include hiring/firing, disciplinary action, training, and development.
• Responsible for constant monitoring of safety and sterilization standards for all individuals (internal customers, external customers, vendors, visitors, volunteers/interns) within our facility or on our physical grounds. 
• Responsible for recognizing and communicating with the owner regarding areas for process improvement. Assist in planning and implementation of ongoing process improvement.
• Accountable for efficient and effective day-to-day operations that achieve service standards and fiscal outcomes. This starts with leading Daily Huddles and includes assisting with the development of policies and procedures to accomplish these standards.
• Lead by example as a working manager by supporting both Nail Specialist and Studio Concierge responsibilities when business needs require. 
• Other duties as assigned in the spirit of teamwork.

  The successful candidate will be responsible for:

• Growing studio revenue 
• Increasing membership enrollment 
• Maintaining outstanding guest satisfaction 
• Developing and retaining a high-performing team 
• Managing inventory and labor costs 
• Driving retail sales
• Growing the studio's social media presence and community engagement
• Executing local marketing campaigns and promotional events

In your first 90 days you will:

• Build strong relationships with the team 
• Learn Frenchies systems and standards 
• Lead daily operations independently 
• Improve guest satisfaction 
• Help grow memberships and retail sales

Additional Functions

• Overall studio and employee cleanliness and appearance.
• Overall studio maintenance, repair, and upkeep
• Participate in defined community outreach requirements (volunteerism).

Qualifications

Required :

• High school diploma or equivalent
• Exceptional Customer Service Skills
• Demonstrated ability to coach, motivate, and develop teams
• Strong organizational and problem-solving skills 
• Excellent communication and conflict-resolution skills 
• Comfortable using technology and point-of-sale systems 
• Ability to analyze reports and make data-driven decisions
• A positive attitude, professional appearance, and passion for delivering exceptional guest experiences are essential. 

Preferred:

• 2+ years of management experience
• 2+ years of experience leading teams in hospitality, retail, beauty, wellness, or other customer-focused service environments 

  Compensation and Benefits:  

• Base Salary: $45,000–$60,000
• Monthly performance bonuses 
• Employee service and retail discounts 
• Professional development opportunities 
• Flexible scheduling
• 401(k)