Associate Technical Support Representative

Why join us

Our purpose is design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.

The Associate Technology Support Rep (L2) is responsible for core onsite work including walk-up & in-person user support physical incident resolution on manufacturing floors and offices PC configuration imaging and application installation and troubleshooting.

Key Responsibilities:

Providing on-site hardware and software support at the primary assigned location Chicago Area.

Providing remote technology support for associates.

Responding to user inquiries and providing technical assistance via phone email chat or in-person.

Diagnosing and troubleshooting hardware software network and other IT-related issues.

Logging and tracking incidents or service requests using our ticketing system.

Prioritizing and escalating issues to appropriate technology teams or specialists if needed after troubleshooting an issue.

Collaborating with colleagues and other technology teams to resolve complex technical problems.

Providing guidance and instructions to end-users on the use of technology systems and applications.

Maintaining accurate documentation of support activities procedures and solutions.

Assisting in the deployment and configuration of new hardware and software.

Essential Skills and Experience:

1-2 years of technology support experience ideally in a larger environment OR Bachelors Degree

Knowledge of MS Office products Windows macOS and other enterprise software and related hardware.

Experience with manufacturing & warehouse technologies

Strong troubleshooting skills.

Must be organized and detailed oriented.

Strong interpersonal skills and customer focus.

Strong communication skills.

Ability to effectively communicate with team members remotely using tools like Microsoft Teams and Outlook.

Travel to other MillerKnoll locations in the Chicago area will also be required.

Overall a Technology Support Representative (L2) plays a crucial role in ensuring smooth operations and resolving IT-related issues to minimize downtime and optimize user productivity within the MillerKnoll organization.

Who We Hire

Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.

Compensation range for this role is $55717.50 - $73370.00. Relevant salary considerations will include candidate qualifications and experience other business/organizational needs and market factors . You may also be eligible to receive a geographic premium annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical Prescription Drug Dental Vision Health Savings Account Dependent Day Care Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Vacation and Parental Leave) Holidays 401(k) and Short/Long Term Disability in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility general MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .

Required Experience:

IC