General Manager

CINÉPOLIS CAREERSCinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!JOB DESCRIPTIONDEPARMENT: OperationsLOCATION: TheaterREPORTS TO: Regional ManagerJOB DUTIESResponsible for recruiting, interviewing, hiring, training, development, and retention of all staffManages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materialsEnsures employee adherence to company policies and procedures in partnership with HRBPBuilds a cooperative relationship with KM, Managers, HR, and supervisors to ensure great guest services are met along with exceptional food and film presentation in a clean and sanitary environmentAttend and participate in Regional and Head office meetings and trainingEnforce Cinepolis values to another employeeImplement and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)Ensures all areas meet operational standards and guest service needs by following operational processes and critical pointsManages and conducts daily pre-shift Take One huddle, and Circle of Sales meetings, and delivers team sales goals and current promotionsManages facilities and equipment maintenance through Head Office supportEnsures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling-related issues by following company policy of pre-and operative cleaningResponsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)Assist with projections as needed including but not limited to ingesting, transferring, and building playlists in the LMS, and maintenancePractice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company imageManages Net Promoter Scores and guest satisfaction by monitoring weekly surveys and creating SMART action plans based on guest feedbackManages online reputation and reviews by tracking trends and responding to guests as neededMonitors market share to ensure box office and F&B competitiveness in the designated market areaProactively addresses guest service complaints and feedback through customer service platformBuilds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction-drivenManages all inventory systems and reconciliation of all F&BResponsible for managing and reconciling petty cash and operating fundResponsible for increasing F&B salesReviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenuesMaximize box office revenues by building balanced showtimes and posting to sales channels upon approvalManages all other revenue within the theater which includes events execution and advertising complianceOther duties as assignedEDUCATION AND/OR EXPERIENCEBachelor’s Degree in Hospitality, Management or a related fieldMinimum 5 years of In Seat Dining theater or restaurant operations management experience in high-volume operationMinimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchenProven track record of operational excellenceServSafe, Food handling, and Alcohol certification requiredAvailability to work during holidays, nights, and weekends with increased hours during peak timesStanding, walking, lifting, twisting, bending and traversing stairs frequentlySKILLSProven leadership and motivational skillsDisplays a professional appearance and is a positive role model within the restaurant and Support OfficeStrong written and verbal communication skillsStrong decision-making skillsEqually comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partnersHigh guest satisfaction expectations and focusResourceful problem-solving skillsSelf-motivated and results-drivenStrong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneouslyHolds self and others accountable to consistently maintain high-performance standardsWORKING CONDITIONS/PHYSICAL DEMANDS AND SCHEDULING REQUIREMENTSThis is a full-time, exempt management position. The role requires a schedule of at least five (5) days per week and a flexible schedule of up to 50 hours per week, including evenings, weekends, and holidays, depending on business needs, peak periods, and operational priorities.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of the premise.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity. #J-18808-Ljbffr