Manufacturing & Warranty Engineer (Diesel Engines)

Job Description

Job Description

Manufacturing & Warranty Engineer – Diesel Engines

Location: Parker, Colorado

Work Arrangement: On-site, Monday through Friday

Compensation: $75,000-$100,000 annually, based on experience

About the Opportunity

Our client is an established provider of diesel engine repair components and remanufactured engine solutions serving customers throughout North America.

The company is seeking a Manufacturing & Warranty Engineer to join its Parker, Colorado operation. This newly created position will play a central role in strengthening warranty operations, investigating product failures, supporting customers with technical diagnosis, and building a more consistent process for capturing and using warranty and quality data.

This opportunity is well suited for a mechanical or manufacturing engineer who understands diesel engines and enjoys working directly with production teams, technicians, suppliers, and customers. The successful candidate will help address immediate warranty and troubleshooting needs while also developing the systems, documentation, and problem-solving framework needed to support future growth.

Key Responsibilities

• Lead warranty claims from initial technical review through investigation, resolution, and closure.
• Serve as a primary technical resource for customers, distributors, repair facilities, and internal teams regarding diesel engine performance and warranty concerns.
• Guide customers through structured preliminary diagnosis to determine whether an issue may be related to the remanufactured product, installation, fuel system, supporting components, operating conditions, or another external factor.
• Perform or coordinate root-cause investigations of returned engines and components.
• Partner with production technicians to prioritize engine teardowns, document findings, and identify contributing failure modes.
• Develop standardized troubleshooting questions, diagnostic requirements, inspection criteria, and escalation procedures for warranty inquiries.
• Create and improve warranty documentation, technical reports, failure classifications, and claim-review processes.
• Analyze warranty and production data to identify recurring defects, assembly issues, supplier concerns, and emerging product trends.
• Use structured problem-solving methods such as 8D, 5-Why, fishbone analysis, FMEA, and corrective-action processes.
• Translate warranty findings into practical corrective actions for manufacturing, quality, suppliers, and product-support teams.
• Support manufacturing-process improvements intended to reduce repeat failures, warranty expense, and customer disruption.
• Coordinate supplier investigations, returns, corrective actions, and cost-recovery efforts.
• Help define business and system requirements for the company’s evolving warranty-management platform and reporting tools.
• Support the transition from spreadsheet-based tracking toward a more standardized warranty and customer-service system.
• Maintain accurate claim records, teardown documentation, supporting photographs, test results, and disposition decisions.
• Communicate technical findings clearly and professionally to customers, including those who may be frustrated or dissatisfied.
• Work cross-functionally with manufacturing, engineering, quality, customer service, sales, finance, suppliers, and company leadership.
• Operate in accordance with the company’s Quality Management System and continuous-improvement standards.

Required Qualifications

• Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Automotive Engineering, Mechanical Engineering Technology, or a closely related discipline.
• Three or more years of relevant experience in manufacturing engineering, product quality, warranty engineering, failure analysis, diesel engines, heavy equipment, powertrain systems, remanufacturing, or technical product support.
• Working knowledge of diesel engine systems, components, operating principles, and common failure modes.
• Demonstrated experience investigating mechanical or manufacturing failures and determining root cause.
• Experience using structured problem-solving and corrective-action methods.
• Ability to interpret technical drawings, specifications, inspection data, teardown findings, and manufacturing documentation.
• Strong analytical skills with the ability to identify patterns and convert technical findings into useful corrective actions.
• Strong written and verbal communication skills.
• Ability to explain technical issues clearly to customers, technicians, and nontechnical stakeholders.
• Patience, sound judgment, and professionalism when working with customers through difficult warranty situations.
• Strong organizational skills and the ability to manage multiple active investigations and priorities.
• Ability to work independently in a developing function where processes and systems are still being established.

Preferred Qualifications

• Experience with diesel engine remanufacturing, machining, assembly, or testing.
• Experience investigating engine, camshaft, cylinder-head, fuel-system, lubrication, cooling, turbocharger, or aftertreatment failures.
• Background in a warranty, product reliability, supplier quality, manufacturing quality, or field-service engineering function.
• Experience developing troubleshooting workflows, diagnostic checklists, failure-mode classifications, or warranty-review procedures.
• Familiarity with ISO 9001:2015 or a comparable manufacturing quality system.
• Experience with ERP, CRM, warranty-management, or quality-management platforms.
• Experience with HubSpot, Microsoft Dynamics 365 Customer Engagement, NetSuite, or similar systems.
• Experience working directly with repair facilities, distributors, fleet customers, dealers, or independent service technicians.
• Bilingual English and Spanish communication skills are helpful but not required.

What Success Looks Like

During the first several months, the successful candidate will be expected to:

• Develop a working understanding of the company’s remanufactured diesel products and current warranty process.
• Become a dependable technical resource for customer and warranty inquiries.
• Improve the consistency and quality of information gathered before claims are escalated or products are returned.
• Reduce unnecessary warranty escalations caused by installation, fuel-system, supporting-component, or application issues.
• Establish clearer failure categories, troubleshooting requirements, and teardown documentation.
• Help identify recurring manufacturing and assembly issues and support corrective actions.
• Build a stronger connection between customer-reported failures, warranty decisions, production findings, and continuous improvement.
• Help create a scalable warranty process that supports future business growth.

Why Consider This Opportunity?

• Newly created role with meaningful influence over how the warranty function develops.
• Opportunity to combine hands-on diesel knowledge with manufacturing engineering and structured problem solving.
• Direct exposure to production, product quality, customers, suppliers, and company leadership.
• Ability to build processes rather than simply inherit a mature administrative system.
• Opportunity to improve customer satisfaction while reducing repeat failures and avoidable warranty costs.
• Stable organization with plans to expand its diesel remanufacturing business.
• Minimal travel, generally up to 10%.
• Competitive compensation and benefits package.