Client Services Associate - Doylestown, PA

Client Services Associate - Doylestown, PA

Doylestown PA - Doylestown, PA 18902

Overview

Salary Range $57,000.00 - $76,000.00 Position Type Full Time Job Shift Day

Description

Join our Doylestown, PA Client Services Team as a Client Services Associate, where you'll play a key role in supporting both clients and advisors by ensuring smooth day-to-day operations and delivering exceptional service. This role is ideal for someone who thrives in a fast-paced, client-focused environment and enjoys being a go-to resource for both internal teams and clients.

As a member of the Client Services Team at Savant, the Client Services Associate is responsible for providing support to both Advisors and clients. Duties for this position may include, but are not limited to managing office administrator responsibilities, preparing client paperwork, initiating and completing client requests, contacting clients to schedule meetings, and managing incoming calls and client meeting preparation. This position requires the ability to communicate effectively, multitask and troubleshoot problems while maintaining a positive and client centric approach.

The Client Services Associate can expect to focus in the following areas:

• Serve as the first point of contact for clients and prospects, delivering a warm, professional, and service-oriented in-office experience.
• Act as a liaison between Advisors and clients by coordinating schedules, organizing meetings, and resolving routine client requests in a timely and thoughtful manner.
• Support the full client lifecycle, including account openings, transfers, paperwork completion, and follow-up with custodians to ensure a seamless experience.
• Prepare, proofread, and assemble client reports, documentation, and meeting materials; confirm appointments and support meeting logistics.
• Maintain accurate and up-to-date client information in Salesforce, documenting client interactions, requests, and required follow-ups.
• Utilize technology and internal systems to complete client and internal service requests efficiently and accurately.
• Professionally answer and direct incoming calls; greet and assist visitors; and maintain a polished office, lobby, and conference room environment.
• Support in-office and client events by assisting with planning, RSVPs, setup, and day-of execution.
• Collaborate closely with the Client Services team, providing coverage and support for colleagues as needed to ensure consistent service
• Manage daily office operations including mail and package handling, office supply inventory, shipping, and opening/closing procedures.
• Maintain shared spaces and meeting rooms to ensure a welcoming, professional environment.
• Assist with administrative tracking such as calendars, call logs, client meeting reports, and miscellaneous operational tasks.
• Support special projects, client communications, and marketing or client events as requested.

A couple things to note about our Client Services Associate position:

• This position is based out of our office in Doylestown, PA.
• This role is a full-time, on-site position with the hours of Monday-Friday, 8:00am - 5:00pm

Qualifications

The Client Services Associate position typically requires the following qualifications:

• 2+ years of proven success in a client services/administrative support function in financial services.
• Bachelor's degree or Associates degree preferred.

The Perks:

At Savant, we are committed to supporting our employees as well as investing in their well-being and growth. We take a market-based approach to compensation. The expected base salary range for this role nationally is $57,000 - $76,000. However, final base pay will be carefully determined based on several factors, including responsibilities, skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation.

We also offer a benefits package designed to enhance both your personal and professional life. Below is an overview of our total rewards offering. The benefits available for this role can be discussed in detail during the hiring process.

• Benefit Eligibility on Day One: Enjoy immediate access to a robust benefits package starting on your first day of employment.
• Choice of Medical Plans: Select from two medical plans tailored to fit your needs.
• Health & Wellness Accounts: Opt for a Health Savings Account (HSA) or Flexible Spending Account (FSA) to manage your healthcare expenses.
• Flexible Dental Coverage: Choose between two dental plan options for optimal oral health.
• Vision Insurance: Keep your eyes healthy with our vision insurance plan.
• Company-Paid Life & AD&D Insurance: Feel secure with fully covered basic life insurance and accidental death & dismemberment benefits.
• Company-Paid Disability Coverage: Rest easy knowing you're covered with both short-term and long-term disability plans.
• 401(k) with Company Match: Invest in your future with both Roth and Traditional 401(k) plans, featuring a per pay period company match.
• Generous Paid Time Off: Benefit from PTO that increases with your years of service, at least 11 paid holidays each year, a paid day each year for your Savantiversary, and enjoy shorter work weeks with our Summer Hours.
• Additional Leave and Time Off Benefits: Personal leave, parental leave, professional development paid time, and bereavement pay are just a few examples of how you will be supported with time off and other benefits during life's most critical moments
• Dress Code: Enjoy a "Dress for Your Day" approach to your style. We offer wardrobe flexibility based on office culture, client expectations, and your daily schedule.
• Employee Recognition: Enjoy monetary awards through our recognition program.
• Team Incentive Plans: Participate in our team incentive plan for additional earning opportunities.
• Employee Assistance Program: Access support through our Employee Assistance Program whenever you need it.
• Exclusive Discounts: Take advantage of various discount programs for additional savings.
• Wellness Reimbursements : Get reimbursed for gym memberships and other wellness programs to stay fit and healthy.
• Additional Perks: Get reimbursed for your warehouse club memberships and receive an allowance for Savant Swag.

Take your career to new heights, apply today!

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the incumbent in this position. Any combination of equivalent education and work experience will be considered.

Savant Capital LLC, is an Equal Opportunity Employer.