Intake Specialist

Intake Specialist

This position is open for our Port Charlotte or Fort Myers office. The OMAP Intake Specialist is responsible for performing intake functions for potential program participants within the Operation Military Assistance Program. This position reports directly to the OMAP Program Coordinator.

Duties and responsibilities include maintaining regular contact with established referral sources, receiving referrals of potential clients, conducting initial screening of applicants, completing intake forms, contacting program applicants not selected, submitting data for reports, utilizing the JFCS electronic health record, complying with confidentiality policies, providing assistance with special projects, and offering other assistance to the OMAP program coordinator, as required.

Training expectations and opportunities include orientation to the organization's mission, philosophy, goals, and services, the organization's role within the community, the organization's personnel manual, lines of accountability and authority, cultural and socioeconomic characteristics of the population served, applicable COA standards, legal issues including mandatory reporting, reportable criminal behavior, duty to warn, confidentiality policies, legal rights of service recipients, proper documentation techniques, and establishing rapport and responsive behaviors with service recipients.

Requirements include a Bachelor's Degree from an accredited school of higher education, preferably in a human services related program, at least two years of experience working directly with low-income individuals/families, preferably with persons who are homeless and/or who are veterans, the ability to work independently and to take directions, the ability to establish positive relationships with program applicants and their families, the ability to establish and maintain relationships with local collaborative partners outside the agency, the ability to express and communicate ideas and knowledge clearly, the ability to recognize, understand and control one's biases, full range of motion, vision, speech and hearing capacity, the ability to lift 30 pounds, occasional work under stressful conditions and during irregular hours, and the ability to drive and regular access to a reliable vehicle.