Dispatcher (Schedule: 12pm-5pm in office / 6pm-10pm remote)

RNC Dispatcher

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be part of something BIGGER?

Pro-Tech Air Conditioning & Plumbing Service, a Southern Home Services Company, is looking for a dynamic RNC Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for:

• Create and organize RNC Warranty, Startup and Miscellaneous service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience.
• Receives emergency and non-emergency calls and emails from our builders and homeowners
• Prioritizes calls according to urgency, importance, and geographical location
• Responds to all service requests and books the calls in order of urgency
• Places orders for any warranty parts or supplies needed to complete warranty calls
• Performs warranty submissions with manufacturers and distributors to receive credits for parts purchased
• Registers model and serial numbers of installed equipment for new homeowners with the manufacturer
• Additional duties as assigned.

Required Qualifications:

• Great Attitude
• Customer Service Oriented
• Excellent time management and organization skills
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Adaptable, flexible, and innovative team player
• Proven experience as a dispatcher or other relevant position
• Minimum of 1-2 Years of experience in a fast-paced business office setting with experience using Microsoft Office
• Fluent with Microsoft Word, Excel and PowerPoint

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending account
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is a Non-Exempt position.

SHVAC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.