Customer Service Representative

Customer Service Representative Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization. Learn more about Olympic Steel at iamolympicsteel.com. The Customer Service Representative is responsible for maintaining, growing, and servicing primarily existing, and occasionally new, accounts in an assigned territory. This position responds to customer inquiries in a timely manner while treating customers courteously and discusses material and processing requirements with customers and suggests value-added options/solutions based upon customer requirements, including applicable types, grades, sizes, tolerances, processing possibilities, packaging and delivery. The Representative also identifies materials available or soon to be available to meet customer order specifications based on product requirements and potential profitability and suggests possible substitutions/alternatives when material or service requested is not available. This position proactively identifies customer needs and advises customers of potential issues with orders, including delivery set-backs, material shortages, credit or others, resolves customer complaints and claims by partnering with the appropriate parties internally, and elicits feedback from customers regarding products, services, pricing, overall performance and status of open quotes to monitor customer satisfaction. The Representative works closely with the Production Planning, Materials Management, Outside Sales, Sales Management, and other departments as necessary. Pay Range: $23.00 - $27.00 per hour Qualifications: Bachelor's degree or related sales experience 1+ years of related experience Knowledge of steel industry and product knowledge a plus Skilled at customer service and sales Ability to communicate effectively, both written and verbal Olympic Steel offers comprehensive benefits, including: Medical, dental, and vision benefits Paid holidays and vacation 401(k) with employer match Tuition reimbursement & Employee Discount Programs Referral program We offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact at our company, in the local community and in the world. For a comprehensive view of our benefits visit Steelperks.com. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.