Customer Service Specialist
NAPA Auto Parts - Genuine Parts Company
Customer Service Specialist
ADAS Solutions is proudly an Australian-owned and operated business helping the automotive industry stay ahead of evolving vehicle technology. We provide Advanced Driver Assistance System (ADAS) calibration and electric vehicle (EV) solutions with the aim of supporting the future of safer, smarter vehicles.
Our Osborne Park Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team. You will act as a central link between our customers, technicians and workshop team, ensuring efficient communications, managing bookings and providing updates to keeping schedules on track. You will play a crucial role in delivering a smooth and positive customer experience with your key responsibilities including:
- Managing customer enquiries, bookings and quotes
- Coordinating technician schedules
- Providing clear and timely job updates
- Supporting Site Managers with workflow planning
- Maintaining accurate data and administrative records
We're seeking a customer-focused individual with:
- Experience in customer service, scheduling or service advising (automotive highly regarded)
- A confident and professional phone manner
- Strong organisational and problem-solving skills
- High accuracy in data entry and administration
- Solid Microsoft Office skills
- The ability to manage multiple priorities in a busy environment
Backed by GPC Asia Pacific, ADAS offers stability, growth and long-term career opportunity. You'll benefit from:
- Fixed Term, Full-time role Monday to Friday (no weekends)
- Ongoing training and career development within a national organisation
- Employee recognition programs and annual awards
- Team member discounts with Repco, NAPA, AMX, Motion Industries and more
- Employee Assistance Program (wellbeing, financial and legal support)
- Paid volunteer leave and paid parental leave for permanent employees
If you are looking for a role where you can make a genuine impact in a growing automotive technology business, we would love to hear from you.
GPC Asia Pacific is an equal opportunity employer.
Genuine PartsVacancy posted 1 day ago
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