Front Desk / Patient Coordinator

Job Description

Job Description

Amity Dentistry, a growing private dental practice in Pineville, NC, is seeking an experienced and enthusiastic

Front Desk / Patient Coordinator

to join our close-knit team. We pride ourselves on providing a warm, welcoming environment where both patients and staff feel like family. In this role, you’ll be the first point of contact for our patients and play a key part in ensuring their visit is smooth and stress-free. We’re looking for someone with exceptional customer service skills, strong organizational abilities, and a proactive attitude. You’ll handle everything from phone calls and scheduling to insurance verification and billing support—all while helping create a positive experience for every patient. What We’re Looking For: 2+ years of dental front office experience

(required) Proficiency in

Open Dental

and Microsoft Office Suite Strong knowledge of

dental insurance

,

billing

,

SC

/

NC Medicaid

, and

treatment coordination Excellent

phone etiquette

,

multitasking

, and

stress management

skills High school diploma or equivalent (required) Bi-lingual (English/Spanish) a plus Dental Assistants

interested in transitioning to front office roles are encouraged to apply Managerial experience or leadership skills are a plus Key Responsibilities: Welcome and check-in patients, verify insurance, and provide benefit breakdowns Schedule and confirm appointments, manage a multi-line phone system File and follow up on insurance claims; post insurance payments Present treatment plans and coordinate referrals Collect co-pays and implement financial arrangements Follow up on outstanding balances and support billing and collections Maintain an organized and professional front desk and reception area Keep hygiene and doctor schedules full and well-managed Protect patient confidentiality and handle sensitive information with care Benefits & Perks: Competitive pay based on experience Dental benefits Performance bonuses Free parking Paid training and on-the-job learning Supportive, drama-free team environment Opportunities for career growth and development