Chief Customer Officer, Global Life Sciences

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a visionary Chief Customer Officer (CCO), Global Life Sciences to help lead strategic engagement with our most critical customers, driving digital transformation, commercial excellence, and innovation across the Life Sciences Operating Unit (OU).

This executive will serve as a trusted advisor to C-suite leaders, partnering to shape and execute forward-looking strategies that deliver measurable business outcomes and sustained competitive advantage. The CCO will champion a customer-first mindset across Salesforce's global organization, ensuring the voice of the customer is deeply embedded in how we operate, innovate, and scale.

This role sits at the center of translating customer insight into enterprise impact - informing product and platform strategy, advancing AI-driven innovation, and mobilizing the partner ecosystem to accelerate value creation. Operating at the intersection of industry, technology, and executive engagement, this leader will help Life Sciences customers navigate complexity and realize the full potential of their digital transformation.

Key Responsibilities:

• Serve as an executive sponsor and strategic advisor to Salesforce's most critical Life Sciences customers, shaping transformation priorities, value realization, and long-term business impact.

• Drive measurable customer outcomes across adoption, expansion, retention, and overall health, leveraging AI and data-driven insights to inform strategy and decision-making.

• Translate customer insights, market trends, and emerging AI opportunities into actions that shape product innovation, industry solutions, and go-to-market strategy.

• Champion a customer-first operating model, aligning Sales, Customer Success, Services, Marketing, and Product teams around shared outcomes and accountability.

• Establish and scale customer health frameworks, metrics, and governance to drive consistent execution and impact.

• Build and deepen C-suite relationships across Pharma, Biotech, MedTech, and the broader healthcare ecosystem.

• Partner with global SIs, ISVs, and strategic partners to deliver differentiated, high-impact solutions.

• Represent Salesforce as a thought leader and external ambassador in industry forums and executive engagements.

• Drive alignment across global regions and business units, advocating for customer priorities in product roadmaps, service offerings, and executive decision-making.

Required Qualifications:

• 12+ years of senior leadership in customer-facing roles (Customer Success, General Management, Product Strategy, or Commercial Leadership), with strong Life Sciences or healthcare technology experience.

• Proven record of engaging and influencing C-suite stakeholders across global enterprise accounts, advising on transformation initiatives.

• Deep understanding of the Life Sciences ecosystem, including Pharma, Biotech, MedTech, R&D, and commercial operations.

• Strong business and financial acumen, translating customer needs into scalable strategies and measurable outcomes.

• Experience driving digital and AI-powered transformation, leveraging data, analytics, and emerging technologies.

• Experience operating in complex, matrixed organizations, aligning teams and driving execution at scale.

• Exceptional communication, influencing, and cross-functional leadership skills.

• Passion for customer success, innovation, and advancing adoption of transformative technologies in Life Sciences.

• Bachelor's degree or equivalent relevant experience.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $330,000 - $371,000 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $330,000 - $371,000 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.