Server

Job Description

Job Description

Description:

Multi-Unit | Multi-State Restaurant & Hospitality Organization

Summary Objective: “At Fresquez Companies, we empower the lives of people by providing authentic, impactful and exceptional experiences (one team member and guest at a time.)”

At Village Inn Rio Rancho, we believe great food is only part of the experience—it's the genuine hospitality and exceptional service that keep guests coming back. As a Server, you are the face of our restaurant and play a vital role in creating memorable experiences for every guest who walks through our doors.

If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, this is the opportunity for you. Our Servers are more than order takers—they are hospitality professionals who create welcoming, friendly, and enjoyable dining experiences that make guests feel like family.

• Deliver exceptional guest service with a warm, friendly, and positive attitude.
• Create memorable dining experiences by anticipating guest needs and exceeding expectations.
• Build genuine connections with guests and ensure they feel welcomed, valued, and appreciated.
• Accurately take orders, serve food and beverages, and provide attentive service throughout the meal.
• Work as part of a team to maintain a clean, organized, and inviting dining environment.
• Resolve guest concerns promptly and professionally to ensure complete satisfaction.
• Help create the welcoming atmosphere that Village Inn is known for in the Rio Rancho community.

• A passion for hospitality and serving others.
• Excellent communication and interpersonal skills.
• A positive attitude and team-first mindset.
• Ability to multitask and remain organized in a fast-paced environment.
• Commitment to creating exceptional guest experiences every day.

At Village Inn Rio Rancho, you'll be part of a team that values hospitality, teamwork, and creating meaningful experiences for our guests. Whether serving a family celebrating a special occasion, friends gathering for breakfast, or regular guests enjoying their favorite pie, you'll have the opportunity to make a lasting impression with every interaction.

If you're ready to be part of a team that takes pride in delivering exceptional service and making guests feel at home, we'd love to meet you!

Essential Functions:

· Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.

· Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

· Helps guests select food and beverages by presenting menu; suggesting courses; explaining restaurant specialties; identifying appropriate alcoholic and non-alcoholic beverages; answering food preparation questions.

· Transmits orders to bar and kitchen by recording guests' choices, identifying guests' special dietary needs and special requests.

· Keeps kitchen staff informed by noting timing of meal progression and communicate back to guest as appropriate.

· Serves orders by picking up and delivering guests' choices from bar and kitchen; delivering accompaniments and condiments as needed.

· Responds to additional guest requirements by inquiring of needs; observing dining process.

· Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to guests’ spills or other special needs.

· Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment; returning change or credit card and signature slip to guests.

· Stays up to date on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items.

· Performing basic cleaning tasks as needed or directed by management.

· Contributes to team effort by accomplishing related results as needed.

· Concludes dining experience by acknowledging choice of restaurant, inviting guests to return.

Qualifications:

• Must possess positive attitude and work well with other team members.
• Must be able to work unsupervised.
• Must be able to communicate clearly with managers, kitchen and dining room staff.
• Be able to work in a standing position for long periods of time (up to 8 hours)

Skills:

Organization, Attention to Detail, Thoroughness, Excellent Verbal Communication, Ethical Conduct, High Integrity, Personal Responsibility and Initiative, Safety Conscious, Cleanliness, General Math Skills, Conflict Resolution, Relationship Building.

General Requirements:

1. Strong knowledge and understanding of company and FDA standards, processes, and procedures.

2. Detail oriented.

3. Excellent listening skills.

4. Team Player – Ability to act in a collaborative manner which contributes to creating an environment of respect and professionalism towards management, co-workers, guests, and vendors.

5. Effective organizational and time management skills; able to manage multiple priorities.

6. Ability to work under pressure and to be flexible and adept at varying and changing demands.

7. Able to work at a fast pace in an effective manner.

8. Effective interpersonal communication and interpersonal skills with co-workers including other cooks, servers, and management.

Work Environment:

This job operates in a fast-paced restaurant setting and is frequently subjected to heat, steam, fire, and noise. This role routinely uses standard restaurant equipment such as: ovens, cook tops, griddles, deep-fat fryers, grills, microwaves, sharp tools/slicers, as well as other equipment as necessary.

Physical or Environmental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

This position requires constant standing. All positions may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Must be able to lift up to 25lbs.

The noise level in the work environment is usually moderate to high.

Position Type and Expected Hours of Work:

This is an hourly position. Scheduled hours vary by restaurant needs, including necessary adjustments during high and low seasonal changes. Typical days and hours of work for this position are Monday-Sunday (varying shifts). Other days/hours, including holidays, required as needed or assigned.

Required Experience and Skills:

Restaurant experience is preferred.

Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.

Work Authorization/Security Clearance:

1. Satisfactory completion of a pre-employment drug screening.

2. Satisfactory completion of a criminal background check.

3. Satisfactory completion of a background check in accordance with the Transportation Security Administration (TSA).

Language Ability:

Ability to read, analyze, and interpret general business rules and technical procedures.

Ability to clearly and effectively communicate information and respond to questions from management and team members.

Other (Secondary) Responsibilities:

Assist with other restaurant functions including other assigned duties as needed. This may include cook, dishwashing, bussing, maintenance, cashiering, and cleanliness of equipment and facility.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE Statement:

Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc., DBA Village Inn, is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to, recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.