Manager - Operations

Drive the Dedicated Difference at CRST. CRST The Transportation Solution is looking for a Manager – Operations After Hours to lead operations for a variety of accounts and be accountable for the operational and financial performance of them. How You'll Work Location: Onsite in Erlanger, KY or Remote Job Schedule: Sunday - Thursday 5pm CT/6pm EST – 2am (depending on location), Weekends as needed and driver events once a quarter. Travel: Required to visit reports and customers at their locations Compensation: $75,000 - $85,000 (Pay Bi-Weekly). Final amount depends on relevant experience, knowledge and location. Benefits: Comprehensive package including medical, dental, vision, prescription drug, telemedicine, life and disability insurance, retirement savings with company match, paid time off, holidays, parental leave and additional voluntary benefits. About the Role The Manager – Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement. What You'll Do Operational Leadership and Performance: Lead operations, manage performance, safety, profitability across assigned accounts and drive daily execution and service excellence. Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals. Customer Relationship Management: Act as the primary contact for assigned accounts, lead rate discussions, business reviews, and performance conversations. Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability and utilization. Safety and Compliance: Promote a safety‑first culture by ensuring compliance with DOT regulations, company policies and customer standards. Performance Monitoring and Analysis: Track metrics, analyze results, and implement corrective actions to maintain service, safety and margin goals. Cross‑Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve challenges, and support customer needs. Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction. Availability: Maintain flexibility to support operations outside standard business hours to ensure service continuity. Travel: May be required; variation depends on role. Accountability and Reliability: Maintain regular and reliable attendance while performing duties as assigned. What You Bring Education: High school diploma or equivalent. Physical Requirements: Office environment; activities include sitting, standing, walking, lifting up to 20 pounds; reasonable accommodations may be provided. Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts. Leadership: Ability to manage, coach, and develop employees across distributed teams. Customer Focus: Experience managing customer relationships and service expectations. Financial Acumen: Knowledge of budgets, cost control and margin improvement practices. Preferred Qualifications Education: A four‑year degree or applicable work experience with demonstrated success. Experience: Leading multi‑account operations in a dedicated or customer‑specific environment. Strategic Thinking: Ability to align operations with company goals and customer needs. Process Improvement: Experience implementing SOPs or efficiency initiatives. Technology: Familiarity with transportation management systems and reporting tools. Licenses & Certifications Drivers License: Class C Equal Opportunity Employer CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws. #J-18808-Ljbffr CRST The Transportation Solution, Inc