HR Shared Services Representative, Associate|12377

Job Responsibilities:

• Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
• Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.
• Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.
• Contributes to the design and implementation of improvements to assigned planning processes, tools, and methods and drives standardization with support and guidance from Program Managers.

Skills:

• 1+ year of HR Shared Services or Human Resources work experience.
• Experience with Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.

Education/Experience:

• Bachelor’s degree in business administration/management, Human Resources, or related field.