Customer Experience Manager

Job Description

Job Description

Our client, an AI-driven fintech startup, is seeking a Customer Experience Manager to own and build the post-sale function from the ground up.

This is a foundational role at a fast-growing company transforming accounts receivable for B2B distributors. You'll partner closely with CFOs and finance teams, drive measurable ROI, and shape how customer success scales. On-site.

What You'll Do:

- Own a portfolio of customers end-to-end, from onboarding through renewal and expansion

- Build trusted relationships with CFOs, controllers, and day-to-day users

- Define and track customer health metrics (adoption, engagement, financial outcomes) and proactively address risks

- Lead renewals and identify expansion opportunities using data and relationship insights

- Act as the voice of the customer, translating feedback into actionable product improvements

- Build scalable playbooks, templates, and systems to improve CX as the company grows

What They're Looking For:

- 1 to 4 years in management consulting or investment banking (e.g. MBB, Big 4 advisory, Accenture, or bulge bracket/middle market IB)

- Financial fluency: understands DSO, AP/AR workflows, cash flow, and month-end close

- Experience presenting data-driven insights to senior finance stakeholders (CFOs, controllers)

- Builds data-driven presentations and ROI narratives; can translate usage metrics into business outcomes for finance leaders

- AI-native: actively uses Claude/ChatGPT/Lovable daily with established personal workflows

- High ownership, proactive, and thrives in early-stage environments

- Strong communication skills: clear, thoughtful, and adaptable to different audiences

- Prior startup experience (Seed-Series B) is much preferred

Job Reference: W354363W

Package Details: Salary & equity

Visa sponsorship: None