Front Office Supervisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Doral, FL, US Salary Range: $18.00 To $20.00 Hourly Leading the First Impression of Luxury Hospitality InterContinental at Doral Miami | IHG Hotels & Resorts At InterContinental at Doral Miami, the Front Office is more than a department, it’s the heart of the guest journey. As a Front Office Supervisor , you set the tone, lead with confidence, and inspire your team to deliver memorable experiences around the clock. If you are a hands-on leader who thrives in overnight operations and believes in empowering people, this is your opportunity to grow within a world‑class hospitality brand. We are driven by purpose, people, and possibility: Inspire Incredible – Every interaction is an opportunity to exceed expectations. Discover – Learn, grow, and refine your leadership within a global luxury brand. Empowerment – We trust our leaders to coach, guide, and make meaningful decisions. Possibility - Front Office leadership opens doors to long-term growth across IHG Hotels & Resorts. As a Front Office Supervisor, you are the bridge between guests, team members, and hotel leadership. You ensure operational excellence, guest safety, revenue optimization, and exceptional service delivery while mentoring and motivating a diverse team. What You’ll Do Leadership & Team Development Lead, mentor, and coach Front Office team members with ongoing feedback Support professional development and assist with conflict resolution Train team members on systems, security procedures, cash handling, and service standards Guest Experience & Operations Oversee Front Office operations and ensure seamless transitions between shifts Deliver smooth, professional check‑in and check‑out experiences Address guest concerns using ILEAD and Service Recovery principles Conduct routine inspections of Front Office and public areas, correcting deficiencies promptly Revenue & Performance Review daily business levels and anticipate operational challenges Implement strategies to increase occupancy and ADR through walk‑ins and upselling Monitor guest interactions to ensure warm, professional, and brand‑aligned communication Compliance & Controls Oversee billing instructions and guest credit in alignment with hotel credit policies Ensure accuracy, security, and compliance in all cash and financial transactions Communicate effectively with all hotel departments to support operational continuity Perform additional duties as assigned to support hotel success What You Bring Minimum 2 years of hotel front office or supervisory experience (required) Overnight Front Desk or Night Audit experience (required) OPERA PMS proficiency (strongly preferred) Experience in a branded hotel environment (IHG, Marriott, Hilton, etc.) Proven ability to lead multicultural teams and resolve guest challenges Strong communication, problem‑solving, and upselling skills Solid understanding of service recovery, guest standards, and credit/billing policies About You You are calm under pressure, confident overnight, and passionate about hospitality. You understand hotel rhythms, anticipate needs before they arise, and lead with empathy and accountability. You balance structure with warmth and take pride in developing others while protecting the guest experience at all times. Why You’ll Love Working with Us: Exceptional Health Benefits $0 Copays $0 Deductibles Because peace of mind matters as much as performance. Competitive pay Complimentary meals Cross-training and advancement opportunities Employee room rates at IHG and InterContinental Hotels worldwide Additional Benefits Company‑matching 401(k) Life insurance Additional Information Our Commitment InterContinental at Doral Miami is an Equal Opportunity Employer . We value diversity and are committed to fostering an inclusive, respectful workplace where all team members can thrive. Join us and lead where excellence begins - at the Front Desk. #J-18808-Ljbffr Hotel Genpar LTD