IT Support Analyst I

Immediate need for a talented IT Support Analyst I . This is a 12 Months Contract opportunity with long-term potential and is located in Sacramento CA(Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-24821

Pay Range: $20 - $21/hour. Employee benefits include but are not limited to health insurance (medical dental vision) 401(k) plan and paid sick leave (depending on work location).

Key Responsibilities:

• Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems Microsoft Office Suite and computing in an enterprise network Tier 1 technical scope effectively troubleshoots desktop and mobile computing devices network and peripheral issues.
• Identifies and engages needed resources to remedy problems.
• Diagnoses and resolves technical issues that require in-depth analysis such as application hardware and software problems.
• Takes appropriate action (e.g. phone calls pages emails etc.) to contact responsible support personnel to handle system wide events (e.g. system outages software rollouts down servers application failures etc.)
• After-hours analysts provide support after core hours.
• Contacts On-call support for urgent issues on applications used by clients.
• Administers active 2-way communications and knowledge transfer within assigned team/function both planned/advance notice and real-time.
• Fosters strong Teamwork culture intra and inter TSC with team staff colleagues partners and stakeholders.
• Create/Assign incident tickets and work orders based on priority impact and complexity to the appropriate fix agents.

Key Requirements and Technology Experience:

• Must have skills: -Minimum 1 year of experience in IT service/help desk operations or Desktop Support
• High School or equivalent experience required
• Must be available to work varied shift schedule in a 7 X 24-hour operations center environment
• Must be available to work onsite in Sacramento CA

Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position please apply online for immediate consideration.

Pyramid Consulting Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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Required Experience:

IC

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