Reservationist

Reservationist

Salary Range $17.00 - $19.00 Hourly

Overview

Department: Operations

Reports To: General Manager

Supervision: None

Pay Structure: Paid Bi-weekly

Description

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality.

Essential Job Functions

• Answering Inquiries: Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner.
• Sales Techniques: Utilize effective sales techniques to secure and process reservations for guest accommodations.
• Accuracy and Timeliness: Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality.
• Customer Service: Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
• Product Knowledge: Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options.
• Reservation Systems: Use reservation systems or booking platforms proficiently to enter and manage reservations accurately.
• Problem-Solving: Resolve customer issues or concerns related to reservations efficiently and effectively.
• Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services.

Top Requirements

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications

Excellent communication skills, with a friendly and courteous telephone manner.

Strong sales skills and the ability to employ sales techniques effectively.

Attention to detail and accuracy in processing reservations.

Customer-centric approach with a focus on delivering high-quality service.

Proficiency in using computerized reservation systems or booking platforms.

Flexibility to work varying shifts, including evenings, weekends, and holidays.

Team player with the ability to collaborate effectively with colleagues.

Previous experience in a similar role or hospitality industry knowledge is preferred.

Join our team at Shamin Hotels and contribute to delivering exceptional guest experiences through efficient and customer-focused reservation services!

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.