Global Supply Chain/Customer Service Manager

Sazerac Company Overview Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family‑owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award‑winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. We’re proud of our award‑winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award‑winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry. Job Description/Responsibilities We are adding a Global Supply Chain/Customer Service Manager to support the continued growth and complexity of our international business. This role will lead a global customer service function focused on delivering exceptional service, driving operational consistency, and supporting commercial priorities across international markets. The ideal candidate will bring strong supply chain expertise, a proactive mindset, and the ability to collaborate across Sales, Operations, Production, and Logistics teams to ensure seamless execution. This is a high-impact opportunity to help shape scalable processes, improve customer experience, and support continued global growth. What You’ll Do Lead and develop a global customer service team supporting international markets and customers Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations Partner cross‑functionally with Sales, Supply Chain, Production, and Logistics teams to support customer priorities and revenue growth Identify process improvement opportunities across order flow, logistics coordination, and system execution to improve efficiency and responsiveness Proactively manage supply chain risks and customer escalations to ensure consistent service delivery globally Qualifications/Requirements Required Bachelor’s degree 5+ years of management experience within supply chain, customer service, or operations environments 5+ years of global supply chain or international market experience Strong analytical, communication, and cross‑functional leadership skills Preferred Experience with global customs and excise processes Experience within the alcohol beverage, consumer packaged goods, or FMCG industries Experience working with ERP or transportation management systems such as Oracle or TMS Remote schedule available for the following qualifying states: Alabama, Arkansas, California, Delaware, District of Columbia, Florida, Georgia, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wyoming Culture and Benefits Sazerac offers a comprehensive compensation and benefits package that includes medical, dental, vision, 401K, paid time off, and more. These benefits may vary depending on location and work type. Learn more about how we support our employees here. The annual salary range for this role is $107,120 - $160,680. Final compensation will be based on relevant experience, qualifications, geographic location, and internal pay equity considerations. Sazerac is committed to equality of opportunity without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. #J-18808-Ljbffr Sazerac Company