WFM Supervisor: Real-Time & Forecasting Lead

J & B Medical

J & B Medical in Wixom, Michigan is seeking a Workforce Management Supervisor to lead daily operations and supervise team members in the contact center. This role will involve real-time performance management and ensure service level goals are met. The ideal candidate will have at least 3 years of workforce management experience, strong leadership skills, and the ability to analyze operational metrics. Proficiency in workforce management tools is required. #J-18808-Ljbffr J & B Medical

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Vacancy posted 12 hours ago

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