Customer Service Representative

Overview

Do you bring strong customer service and business office skills and want to make a difference in your community? Chestnut Health Systems is seeking a Customer Service Representative to support our Granite City, IL location. This full-time role is often the first point of contact for clients and visitors and plays a key role in creating a safe, welcoming, and respectful environment while supporting efficient clinic operations.

Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Schedule:

MondayFriday, 8:00 a.m. 5:00 p.m., with two late days per month (9:00 a.m. 6:00 p.m.)

Compensation:The anticipated starting pay for new hires for this position is $16.00 $17.00 per hour.

Responsibilities

Greet clients and visitors in a courteous, respectful, and professional manner that supports a safe and welcoming environment

Collect demographic, financial, and insurance information in person and by phone

Verify insurance coverage and current payer eligibility

Discuss payment plans, waivers, and fee agreements with patients in a clear and compassionate manner

Ensure electronic medical records are complete, accurate, and up to date

Schedule appointments and support clinic flow and access to services

Operate standard office equipment and support front office operations

Promote recovery-oriented and trauma-informed care principles, including hope, respect, empowerment, wellness, and connectedness

Maintain confidentiality and protect sensitive client and organizational information

Provide additional administrative and customer service support as assigned

Qualifications

High school diploma or equivalent

Strong customer service and telephone communication skills

Knowledge of standard office procedures and use of office equipment

Good interpersonal, organizational, and time-management skills with attention to detail

Ability to manage multiple tasks in a fast-paced environment

Basic keyboarding skills and experience using Microsoft Office products

Ability to commute between locations as required

Valid drivers license, private automobile insurance, and insurability

Are you intrigued by this job but dont meet every single requirement?Research shows that women and people of color are less likely to apply when they dont meet every qualification. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If youre excited about this opportunity but your experience doesnt line up perfectly, please apply anyway! Wed love to explore the possibilities with you.

Chestnut offers a new salary structure and robust benefits!

EOE Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!