Customer Account Coordinator - Anchor Packaging

Customer Account Coordinator – Anchor Packaging Anchor Packaging’s mission is to be “Simply the Best.” We build strong customer relationships, deliver excellent service, and continuously improve business processes. Join our team and help ensure customers get the right product, on time, every time. Position Summary As a Customer Account Coordinator, you will be the primary liaison between customers and internal cross-functional teams to manage the full order lifecycle, resolve order and billing issues, and support sales activities. You will promote strong, positive customer relationships and ensure timely, accurate delivery of Anchor products while contributing to process improvements and operational excellence. This role will be in office 4 days a week with 1 day a week working remotely. Our office is in the Ballwin/West Country area of St. Louis metro. What You Will Do General Foster and maintain positive business relationships with current and prospective customers. Manage the full order life cycle for assigned customers to meet inventory replenishment requirements. Professionally handle customer interactions, including complaints and problem resolution, to maintain high customer satisfaction. Communicate order, account, inventory, and complaint statuses to internal and external stakeholders. Exercise independent judgment to meet department and company goals and suggest/implement process improvements. Perform mastered functions while continuing formal training in other functions and handle project work as assigned. Account Management Accurately enter and manage customer orders to execute business plans. Confirm and resolve pricing, product, promotion, and order discrepancies. Maintain accurate customer profile information to support order fulfillment. Monitor Vendor Scorecards for key accounts and take corrective action to meet customer expectations on accuracy, fill rates, and on-time delivery. Implement best practices to prevent invoice deductions and process inefficiencies. Identify selling opportunities and collaborate with Sales on account initiatives, field tests, and product updates. Log and communicate quality complaints and coordinate replacements as needed. Accounts Receivable Support Assist Accounting, Trade Management, and customers with billing inquiries, deduction resolution, and billing problems. Ensure customer account system data is current and accurate. Who You Are (Basic Qualifications) At least two years of account management/account coordinator or customer service experience Experience with Microsoft/Excel/PowerPoint Experience in a role requiring attention to detail Prior ERP experience (SAP/Oracle/Infor/Microsoft Dynamics/NetSuite/SalesForce/etc.) What Will Put You Ahead Prior manufacturing account management/customer experience Experience with Oracle E-Business Suite Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ). #J-18808-Ljbffr Georgia-Pacific