Professional Programs Manager

Job Description

Job Description

Job Title: Professional Programs Manager 
Location: Eberlestock Headquarters
Schedule:  Monday – Friday, 8AM to 5 PM (flex based on business needs) 
Reports To:  Head of Professional Programs 

Position Summary:

Eberlestock is seeking a highly capable, relationship-driven Professional Programs Manager to help build and execute the Company's growing Professional Programs initiative. Reporting directly to the Head of Professional Programs, this role will serve as a key point of contact for Eberlestock's relationships across military, special operations, law enforcement, government, and other professional-use communities. 

This is a hands-on role for someone who can build trust quickly, communicate comfortably with professionals at all levels, and turn conversations and opportunities into action. The Professional Programs Manager will help manage relationships, coordinate product testing and evaluation, support business development opportunities, maintain program infrastructure, and ensure feedback from professional users reaches the appropriate teams within Eberlestock. 

The right person will be comfortable operating in environments where plans can change quickly and where judgment matters. They must be able to think on their feet, remain calm under pressure, solve problems without waiting for perfect information, and represent Eberlestock with professionalism and credibility. 

Prior military experience is strongly preferred. This role will routinely interact with senior and specialized active-duty military personnel, and the ability to understand their environment, communicate from relevant real-world experience, and establish authentic credibility will be highly valuable. 

About Eberlestock: 

Eberlestock is a premium outdoor and tactical brand built on purpose, performance, and trust. Founded by an Olympic biathlete and driven by real-world experience, our products are designed to perform when it matters most — in the backcountry, in the field, and everywhere reliability is non-negotiable. 

We’re building more than gear. We’re building a legacy brand that values craftsmanship, accountability, and people who take pride in doing things the right way. Our team is made up of individuals who care deeply about the work, challenge each other to be better, and understand that great products come from great people. 

Our Core Values: 

• Authenticity, where integrity drives every decision.

• Quality, because every detail, every feature, and every idea is a reflection of our standard of excellence.

• Guarantee, not just in our gear, but in how we show up for our customers, our community, and each other.

Key Responsibilities: 

Professional & Government Relationship Management 

• Serve as a primary day-to-day point of contact for military, special operations, law enforcement, government, and other professional users 

• Build and maintain trusted relationships with professional users, agency contacts, industry partners, and other key stakeholders 

• Communicate effectively with individuals across varying levels of military and government organizations, including senior leaders and specialized operational personnel 

• Understand customer needs, operational challenges, and mission requirements and help translate those conversations into actionable opportunities for Eberlestock 

• Anticipate potential issues, respond quickly to changing circumstances, and work toward solutions that support both the customer and Eberlestock 

• Maintain a high degree of professionalism, discretion, judgment, and reliability in all professional engagements 

Testing & Evaluation (T&E) and End-User Engagement 

• Manage day-to-day execution of Eberlestock's Testing & Evaluation (T&E) program, including requests, product coordination, fulfilment, follow-up, and tracking 

• Identify and develop opportunities to place products with relevant professional users for field testing and evaluation 

• Maintain consistent feedback loops with end users and ensure meaningful feedback is documented and communicated internally 

• Partner closely with Product Design and Product Development to translate real-world professional feedback into actionable product insights 

• Track product placements, testing activity, feedback, and program outcomes to help evaluate effectiveness and ROI 

Program Operations & CRM Management 

• Serve as the operational go-to for Professional Programs as the department continues to grow 

• Maintain accurate CRM records, including contacts, accounts, opportunities, testing activity, follow-up, and relationship history

• Help develop and improve repeatable processes for relationship management, T&E, professional-user engagement, and opportunity tracking 

• Maintain calendars, reporting, dashboards, and other tools necessary to provide visibility into Professional Programs activity 

• Ensure commitments, follow-ups, product requests, and customer needs are tracked through completion 

• Identify gaps or inefficiencies and proactively recommend solutions to the Head of Professional Programs 

Business Development & Customer Support 

• Support the Head of Professional Programs in identifying and developing new opportunities across military, law enforcement, government, and professional channels

• Assist with agency opportunities, professional partnerships, contracts, quotes, and other business development activities in coordination with Sales and other internal teams 

• Develop a working understanding of government and military procurement processes and help navigate opportunities through the appropriate channels 

• Deliver product presentations, demonstrations, trainings, and other customer-facing engagements as needed 

• Support professional customers with product questions, field needs, and other requests while ensuring appropriate internal follow-through 

Cross-Functional Collaboration & Brand Representation 

• Work closely with Product, Sales, Marketing, Operations, and other internal teams to support Professional Programs initiatives 

• Serve as a conduit between professional users and internal teams, ensuring important field insights and customer feedback reach the right people 

• Support professional product launches, field-testing initiatives, content opportunities, trade shows, demonstrations, trainings, and industry events 

• Represent Eberlestock professionally at military, law enforcement, government, industry, and field engagements 

• Ensure every interaction reflects Eberlestock's commitment to authenticity, quality, performance, and trust 

Required Qualifications:  

• Demonstrated experience operating in military, law enforcement, government, tactical, defense, or similar mission-focused environments 

• Exceptional interpersonal and relationship-building skills with the ability to establish credibility with a wide range of individuals 

• Strong verbal and written communication skills, including the ability to communicate effectively with senior leaders and specialized professional users 

• Demonstrated ability to remain calm, professional, and solution-oriented in high-pressure or rapidly changing situations 

• Strong judgment and the ability to make sound decisions with limited information or direction 

• Highly organized and capable of managing multiple relationships, priorities, projects, and follow-up requirements simultaneously 

• Self-directed, accountable, and comfortable taking ownership of work from initial conversation through completion 

• Ability and willingness to travel domestically and internationally as required for customer meetings, events, trainings, demonstrations, and field engagements 

• Proficiency with CRM systems and standard business technology 

Preferred Qualifications: 

• Prior U.S. military service strongly preferred, particularly experience within Special Operations, combat arms, operational support, logistics, procurement, training, or other environments relevant to Eberlestock's professional customers 

• Prior Law Enforcement, federal agency, or tactical-industry experience may also be considered 

• Existing relationships within the military, law enforcement, government, or the tactical/outdoor industry 

• Experience with government procurement, contracting, Testing & Evaluation programs, or professional equipment acquisition 

• Familiarity with government procurement requirements and systems, including NSNs, SAM/CAGE registration, Berry Amendment requirements, or similar processes 

• Previous sales, account management, business development, or customer relationship management experience 

• Bachelor's degree in business, marketing, communications, or a related field preferred; relevant military, operational, or professional experience may be considered in lieu of formal education 

Benefit Offerings: 

• Generous tiered PTO allowance with an initial accrual level of 12 days annually 

• 10 Paid Company Holidays 

• Two Medical Plan Options with 70% of employee-only premium paid by company 

• Optional Dental Coverage

• Optional Vision Coverage

• Company Sponsored 401K Plan with 4% employer match 

• Eberlestock Employee Discount (Cost plus 30%) 

• “Pick a Pack” Gift following 90-day probationary period 

Eberlestock is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. 

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