Sr. Accounts Receivable Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day. Position: Senior Accounts Receivable Specialist Department: Finance Work Location: El Paso, Hybrid (work 3 days onsite) Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. What you will be doing: Contact customers and document on all past due items such as invoices, claims, billings, etc. Identify, research, and validate all customer deductions, claims, and short pays; verify the accuracy of the payments received. Retrieve payment remittance information; research payment and deduction discrepancies; ensure accuracy of appropriate coding and value. Retrieve identifying and validating information on all customer claims. Match customer debit memos with the incoming claims and code. Ensure communication of exceptions and follow-up with multiple departments. Process valid claims for crediting and pursue invalid deductions for repayment; provide customers with account status documentation. Reconcile accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc. Backup for department processes related to the creation of new customer account setups; receipt, entry, and logging of Credit Card payments; generate cash batches and facilitate the application of incoming cash receipts. Skills needed to be successful in this role: Strong oral and written communication skills with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives. Able to balance multiple tasks at the same time while meeting deadlines with minimal errors. Able to work in a high speed and a highly stressful environment. Minimum Qualifications: High School Diploma. 3+ years accounts receivable experience. Proven understanding of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues. Strong experience in Word, Outlook, and Excel, as well as strong computer experience to use the Oracle system. Authorized to work in the United States on a full-time basis. Preferred Qualifications: Bachelor’s degree in finance, Accounting, or Business Management. Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr