Accounts Receivable Specialist

Job Overview Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. The role is located in ElPaso, TX and follows a hybrid schedule with three onsite days (Tuesday‑Thursday) and remote work on Monday and Friday. Responsibilities Oversee all accounts receivable duties, including collections, cash applications, and research of customer invoices, payments, and claims for domestic, Canadian, and selected international accounts. Contact customers on all past‑due items (invoices, claims, billings, etc.) and document all correspondence via phone, email, or fax. Identify, research, and validate all customer deductions (claims or short‑pays) such as shortages, pricing discrepancies, promotional allowances, and returns. Generate cash batches and verify accuracy of lockbox‑keyed payments and remittance information, coding each deduction appropriately. Process customer credit‑card payments by securely submitting confidential data through the banking system. Serve as the credit subject‑matter expert and perform all Oracle system testing for credit‑related transactions, changes, and upgrades across testing, development, quality assurance, and production environments. Conduct system changes, including updates to A/R specialist roles, new account openings, and account settings modifications (e.g., invoicing processes or statements). Assist A/R specialists with system issues on all transactions, correct GL data for credit/debit memos, invoices, and related entries. Train departmental personnel on system changes and request IT updates to improve AR specialist efficiency. Act as the IT liaison for the credit department across the United States, Canada, and Mexico. Plan and organize work independently, escalating only unusual cases to the supervisor. Match customer debit memos with incoming claims, code appropriately, and follow up with customer service, IT, distribution centers, sales, and carriers as needed. Process valid claims for credit and pursue invalid deductions for repayment, providing documentation and electronic statements to customers. Communicate exception issues (e.g., old claims, slow‑paying customers, bankruptcies, repayment concerns) to sales and related teams. Provide information such as open aging reports, invoice copies, bills of lading, proof of delivery, and credit memos. Reconcile accounts by reviewing aging reports and ensuring accurate matching of invoices, credit memos, payments, and debit memos. Maintain a clean status of accounts receivable and work with customer service or sales departments to create or correct extraordinary receivable items. Skills & Qualifications High school diploma or General Equivalency Diploma. Minimum 2years of related experience. Authority to work full‑time in the United States. Excellent oral and written English communication skills. Working knowledge of shipping, receiving, order production, credit, collections, cash receipts and applications, claim investigations, promotions, and compliance issues. Ability to work in a high‑speed, highly stressful environment while meeting multiple deadlines with minimal errors. Proficient in office skills: typing (40WPM), filing, organizational skills, data entry, document control, faxing, copying, 10‑key and touch skills. Specialized areas: Training & Development, Accounting, Accounts Receivable, Invoicing, Collections, Item Master, Oracle Trade Management, Oracle Business Intelligence. Strong collaboration with all levels of personnel at the corporate level, customer base level, and sales representatives. Benefits Salary + Bonus Health, Dental, and Vision Insurance Paid Holidays and Paid Parental Leave 401(k) with company match Basic Life Insurance Short‑Term Disability (STD) and Long‑Term Disability (LTD) Paid Time Off (PTO) Paid Charitable (Volunteer) Leave Educational Assistance Equal Opportunity/Affirmative Action Statement Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide individuals with disabilities reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr