Customer Service Representative

Job Description

Barentz is a leading global life science and specialty performance ingredients distributor. We source branded specialty ingredients from leading manufacturers worldwide and our ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation, and ingredient testing from our state-of-the-art, customized formulation centers and application laboratories.

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Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of $2.5 billion, the company employs over 2,600 people worldwide and serves more than 25,000 customers. For more information, visit:

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About this role

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What will you do?

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You will be responsible for creating customer success through customer relations, invoicing order processing, and providing cross functional support to our Personal Care customers and sales team.

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Critical results

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• Receive and handle customer service calls, emails, and faxes professionally and in a timely manner.
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• Process orders accurately and timely, ensuring product, quantity, pricing, and notes are accurate.
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• Follow-up directly with customers as needed.
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• Communicate stock outs and customers’ future needs to sales force and materials management.
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• Establish relationships with customers to foster trust, reliability, and increased business.
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Responsibilities

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• Maintain customer files as required for contacts, shipping requirements, notes, locations, etc.
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• Run daily open order report to ensure all orders have shipped or been released to warehouses.
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• Review bills of lading for accuracy and correct potential issues.
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• Generate invoices and assist Accounting with transactions where applicable.
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• Provide direct support to management and the sales team as needed.
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About You

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Education / Experience

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• At least three (3) years of experience in customer service, sales support or inside sales.
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• Exceptional interpersonal and communication skills while interacting with customers, suppliers, colleagues, and the management group on a daily basis.
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• Supply Chain and Logistics experience required.
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• Experience in regulated industries or distribution is a plus.
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Skills

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• The ability to work in a team environment, prioritize work assignments and act independently to resolve potential conflicts are all requirements of this position.
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• Self-motivated, high energy, independent, flexible, creative, responsible, an engaging level of enthusiasm and a positive outlook.
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• Proficient use of Microsoft Office products including Word, Excel, Teams, Outlook.
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• Experience with customer management software (CMS) required.
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Why Barentz?

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Barentz is a fast-growing organization with an open culture and short lines of communication. We offer you the freedom and opportunity to operate independently within the set objectives and frameworks. Barentz is looking for employees who are creative, independent, and energetic and like to take on challenges. You like to work in a dynamic and rapidly changing environment, which requires a high degree of flexibility.

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Interested?

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Looking for an exciting position? Then join us. We’re investing in our future, starting by adding talented people (like you) to our rapidly expanding team. Please apply using our apply button below.

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Barentz North America, LLC is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, disability, veteran status, an offence for which a pardon has been granted, or any other protected class.