Project Implementation Manager, Patient Support Services

IQVIA supports Patients and other healthcare stakeholders through their journey across Awareness, Access & Reimbursement, Affordability & Financial a ssistance , Pharmacy distribution , and Adherence.

We are seeking a Project Implementation Manager with experience of this domain gained though either project management, program operations, patient support technologies, or other relevant roles. Exposure to Access and Affordability workflows is particularly applicable.

The Project Implementation Manager will be expected to perform the following functions across multiple clients and projects:

Define and set expectations of project delivery within broader programs, ensuring client needs are met while setting achievable milestones based on team capacity.

Work closely with internal cross-functional teams to ensure successful and timely project implementation, managing program, operational and technical dependencies.

Oversee communication with clients for specific project deliverables within a wider program, including requirements and other inputs, negotiation of timelines, contractual documentation, project planning, status reporting, and change orders.

Serve as primary project/escalation contact with internal and external customers for specific technical product components.

Representing the project while consulting with and bringing in team members to reach decisions, taking decisions as appropriate.

Bring continuous improvement by identifying and introducing project improvement opportunities that best match client needs.

Essential Functions

• Manage projects frominceptionthrough the end of project life cycle whileoptimizingproject timelines,client expectations, and quality

• Work directly with clients andinternaltechnical and operational leaders tocaptureexpectations andrequirements, proactivelyidentifyingany misalignment

• Assistbusiness system analystsinrunningrequirements workshops, achieving signed-offBusinessRequirement Documents, projectdocumentationand work instructions

• Develop project plansincludingtimeline,dependencies, and risk analysis

• Project implementationin accordance withthe client contracts and business requirements document

• Coordinate and leadregularclientand internalstatus meetingsto ensure alignment of understanding and progress against deliverables

• Define,updateand distributestatus reports asappropriate tocommunicatechanging business needs andproject progress

• Coordinate variouswider programdeliverables withcross-functional groupswithin and external to the organization.i.e.Program Managers,operations, technicalgroups,client stakeholders,and technology partners to ensure smooth delivery of projects

• Proactively escalate risks and own resolution for any operational issuesimpactingproject schedules

• Ensure all documentation related to project delivery ismaintainedinappropriate systems

• Mayparticipatein proposal development and sales/proposal presentations

Personal attributes

• Work in a fast-paced environment

• Multi-task across assignments for multiple clients

• Take ownership and be accountable for assigned projects

• Strong communicationand interpersonal skills

• Ability toestablishand maintain effective working relationships with coworkers,managersand clients

• Keep detailed and organized documentation

Qualifications

• Bachelor's Degree

• Five years of relevant experience

• Demonstrated ability to deliver results to theappropriate qualityand timeline metrics

• Knowledge of the pharmaceutical landscape, patient support programs, HUB services,and copay/patientassistanceprograms

• Project management certification preferrable e.g. PMP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $76,000.00 - $190,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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