IT Technician

Senior Service Desk Technician

New York, USA

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa's collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms.

Our Technology team are looking for an experienced Senior Service Desk Analyst to join the team.

Baringa has grown so fast, and it continues to grow rapidly. New joiners keep on coming! We're a global function supporting the firm as it enters new markets. We're re-architecting and evolving our cloud-based business systems and infrastructure. We're on a mission to develop great technology products and deliver great services. We've installed a new operating system for ourselves, and rebooted what was a corporate IT department to a corporate technology company - transforming the way we work.

What You Will Be Doing

• Working on the Tech Bar providing 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner.
• Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
• Monitor and escalate incidents to the relevant team or external vendor where required, including rasing of problem tickets when required.
• Liaise with other teams and departments to ensure timely resolution of incidents and requests.
• Identify and escalate any potential problems or issues to the Service Desk Manager.
• Provide regular updates to customers on the status of their incidents and requests.

Your Skills and Experience

• 2 -3 years of experience in IT Support role
• An understanding of the ITIL V4/5 Framework
• Excellent communication skills and the ability to pivot and work under pressure
• Diagnose/resolve incidents, including networking, server and desktop issues
• Support Microsoft Azure, Office 365
• Document solutions within Service Now / Write KB's
• Provide on site and Remote and on sight support
• A proactive attitude and eager
• Excellent attention to detail
• Customer focused
• The willingness to "get stuck in"

What A Career At Baringa Will Give You

Putting People First

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Salary range - $75,000 - $85,000
• Medical, dental, and vision insurance at no cost for employee-only coverage. These benefits utilize comprehensive networks to offer coverage throughout the United States
• Company-paid group term life, short-term disability, long-term disability, and travel insurance
• Participation in our 401k retirement plan; we contribute 3% of your annual base salary and match up to an additional 2% if you contribute to the plan
• Ability to set aside pre-tax dollars toward commuter benefits, Health Savings Account, Flexible Spending Account, and Dep-care FSA
• Baringa People Fund – an opportunity for every employee to manage their wellbeing through an activity of their choice outside of work
• Paid Parental leave of 16 weeks for primary caregivers
• Opportunities to grow your skills and knowledge through a range of learning courses and resources
• Five weeks' annual leave, with an additional two-week recharge after five years

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An Award-Winning Workplace

You can be a part of our 'Great Place to Work' – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we've achieved this.

Using Business as a Force for Good

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

Join Us

All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.

Baringa Privacy Notices

For UK & EU

Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at View email address on click.appcast.io

For the USA

Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact View email address on click.appcast.io

For Australia & Singapore

Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore's Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at View email address on click.appcast.io