IT Technician

Technician Skill-set Profile


1. Provide hands-on support for all airport customers.


2. Technicians must be great communicators who can translate their technical knowledge into actionable solutions.


3. Possess the skills to research problems and come up with a solution.


4. Technicians can work under minimal supervision with established processes while documenting incidents and remedies.


5. Technicians escalate complex situations to the next tier of support with clear details.


6. Technician Qualifications


a. At least one (1) year of Service Desk or similar IT experience.


b. At least one (1) year of technical knowledge of computers, printers, keyboards, servers, switches, cabling, connectors, scanners, monitors, etc.


c. Systems Administrator experience is preferred.

Personnel Qualifications


General Qualifications


1. Valid driver's license.


2. May be required to obtain a Customs Seal.


3. Lift 50 pounds to counter height unassisted, and 50-100 pounds shoulder height assisted.


4. Work underneath in and around small areas, including ticket and gate counters, telecommunication rooms, under desks.


5. Obtain the Airport's security clearances sufficient to work in the SIDA and FIS areas of the Airport.


7. Be proficient in diagnosing problems, identifying corrections, and implementing solutions.


8. Perform a combination of duties in support of various computer-based systems and related equipment including administration, operation, and maintenance of computer systems and data communication systems.


9. Communicate in English well enough to converse with all customers ( internal staff, commissioners, vendors, contractors, consultants, airline personnel, tenants, and the traveling public).


10. Work rotations for responding to service calls.