Jr Operations Manager

Job Description

Job Description

Key Responsibilities

Crew & Schedule Coordination

• Assist with planning and managing the daily and weekly work schedule.
• Coordinate crews across multiple projects and locations.
• Ensure teams have clear information regarding job locations, start times, scope of works and customer requirements.
• Respond to changes caused by weather, project delays, customer requirements or crew availability.
• Help ensure labour and resources are being used efficiently.
• Communicate schedule changes quickly and clearly to the relevant teams.

Project Coordination

• Support projects from scheduling through to completion.
• Review upcoming jobs to make sure the required information is in place before crews are dispatched.
• Coordinate between customers, crews and management to keep work moving.
• Track the status of active and upcoming projects.
• Identify potential scheduling or operational issues before they become larger problems.
• Follow up on outstanding items required to complete or close out projects.
• Help maintain consistent operational standards across jobs.

Customer Communication

• Act as a point of contact for customers regarding scheduling and project updates.
• Confirm job dates and communicate any changes or delays.
• Provide professional and timely updates throughout the project.
• Help resolve routine customer questions and operational issues.
• Escalate significant customer or project concerns to management when required.
• Support a customer experience that reflects positively on Replay Surfacing.

Administration & Reporting

• Keep project, scheduling and operational records accurate and up to date.
• Maintain daily and weekly schedules.
• Track job progress, completion and outstanding actions.
• Assist with operational reports and performance tracking.
• Ensure relevant project information and documentation is collected from crews.
• Support management with information needed for planning and decision-making.
• Help improve administrative processes as the company grows.