Program Lead- Pittsburgh

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Program Lead

Job-Type: Full-time direct hire position.

Location : Pittsburgh PA (onsite only)

Work authorization: US Citizen or US Green Card only

Pay: $65-75K base per year

Hours: Monday-Friday (various shift times start early as 7:30am EST and end as late as 8:30pm EST )

Were looking for a Program Lead to oversee daily data collection operations ensuring projects are delivered on time meet quality standards and achieve Service Level Agreements (SLAs). Youll serve as the primary site contact partnering with leadership and cross-functional teams to drive operational excellence resolve issues and improve performance. This is an excellent opportunity for a proactive leader who enjoys working in a fast-paced metrics-driven environment.

Key Responsibilities

• Lead daily operations to meet productivity quality and SLA targets.
• Serve as the primary contact for site operations communications and escalations.
• Monitor workflows staffing scheduling and operational performance.
• Track KPIs and identify opportunities for process improvement.
• Partner with leadership to resolve operational issues and minimize business impact.
• Ensure compliance with quality standards SOPs security requirements and program expectations.
• Lead coach and develop leads and associates.
• Support onboarding training and performance management of team members.
• Monitor throughput data quality attendance and SOP adherence implementing corrective actions when needed.
• Own participant experience and ensure a professional customer-focused environment.
• Provide hands-on support for basic technical troubleshooting in a macOS-based environment.
• Maintain operational reports documentation and performance metrics.
• Collaborate across teams to improve efficiency and program success.
• Drive continuous improvement initiatives and operational excellence.

Qualifications

• High school diploma or GED required.
• 2 years of experience in operations program coordination project coordination team leadership business operations or a related field.
• Strong leadership skills with the ability to coach mentor and develop team members.
• Strong communication organization and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze performance metrics and meet operational goals.
• Proficient in Microsoft Office (Excel Outlook PowerPoint).
• Working knowledge of macOS and Apple devices.
• Ability to perform basic hardware software and connectivity troubleshooting.
• Strong customer service and participant-facing communication skills.

Preferred Qualifications

• Experience leading operational teams or programs.
• Experience managing teams in a customer-facing environment.
• Background in data collection AI data annotation or digital operations.
• Experience working with enterprise clients or customer-facing programs.
• Familiarity with workforce management ticketing or project management systems.
• Experience supporting macOS environments and Apple hardware.
• Experience with process optimization and continuous improvement initiatives.
• Experience managing attendance staffing coverage and workforce planning.
• Experience in highly confidential or security-focused environments.

Mandatory Skills: Geographic Information Systems(Maps).

Experience: 5-8 Years.

The expected compensation for this role ranges from $60000 to $135000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Senior IC