Strategic Call Center WFM Analyst
Jobtailor
Bank of America is seeking a Workforce Management professional to dynamically steer call center staffing across six Merrill Edge sites. The role focuses on real-time service level optimization, skill adjustments, and proactive resource planning. You will analyze metrics, collaborate with leadership, and maintain WFM tools and reports to support continuous operations and timely communications. #J-18808-Ljbffr Jobtailor
Vacancy posted 3 days ago
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