Rural Access Coordinator

Full-time (1.0 FTE), new position Term: Grant-funded telehealth pilot, October 2026 through July 31, 2027 Location: Remote, Indiana-based, with quarterly travel to Decatur, Scott, and Franklin Counties Salary: $5,000/month Start: Target start date, October 2026 About the role: Cancer Rehab Group delivers oncology rehabilitation by video into patients homes. Our physical therapists, speech-language pathologists, and cancer exercise physiologists handle the therapy, and you handle everything else. You make sure referred patients get into care and stay in it, which means owning every non-clinical step between a referral landing and a patient finishing their program. This pilot serves cancer patients and survivors in 3 rural southeastern Indiana counties, where the nearest oncology rehab is a 2 to 3 hour round trip to Indianapolis. Over 10 months you help screen about 130 people and enroll about 80. When a patient drops out because a tablet won't connect, or because nobody called after a hospital stay, that's the gap this job exists to close. This is a non-clinical role. When a patient reports a new symptom or a change in how they're functioning, you route it to their clinician the same day. Core Responsibilities: Get referrals in and confirm eligibility. Take referrals from partner oncology practices and rural primary care offices. Confirm each patient's eligibility for the pilot, explain the program, and get them scheduled. Get patients connected before the first session. Walk each patient and caregiver through setup on their own phone, tablet, or computer, plus the home kit we mail them. Run a connection test before the first visit. If the connection won't hold video, move the patient to the backup path so no one is turned away for lack of bandwidth. Keep patients in care. Own the schedule. Troubleshoot connection problems before and during sessions. When treatment or a hospitalization pauses someone's participation, their sessions pause, and you reach back out on a set schedule to bring them back. Collect outcomes by phone. Some patients can't finish the digital surveys at baseline, midpoint, and completion. Call them and walk through the surveys by phone, then record the responses in our clinical platform/EMR. Close the loop on every referral out. When a screen shows a patient needs billable skilled therapy, you make the referral and follow it until you've documented that the patient got care, or why they didn't. When screening turns up a social need (transportation, food, utilities), you connect the patient to Indiana 211. Show up at referral sites. Visit partner practices in Decatur, Scott, and Franklin Counties each quarter. Join the monthly check-ins with each referral partner. Log what happens. Record connection type, session completion, and every drop to a backup path, plus referral-loop status. The Data and Outcomes Coordinator builds the pilot's reports to the state from what you log, so it needs to be complete. Required Qualifications: ● Care coordination or community health worker experience; excellent communication skills, patient-centered and mission focused ● Comfort helping patients, including older adults with limited tech experience, get set up on devices and video calls over the phone ● Valid driver's license and reliable transportation for quarterly site visits Preferred Qualifications: ● Experience with patients in active cancer treatment or other serious illness ● Experience working in an EMR or patient engagement platform