Robotics Field Engineer

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to .

POSITION SUMMARY:

We are looking for an experienced Robotics Field Engineer to join our team to support one of top clients in Ashburn, Virginia, Atlanta, Georgia, Rosemount, MN, Cheyenne, WY, Montogomery, AL. The engineer will directly work with client system engineers, local client logistics teams, and with other Field Deployment engineers remotely. Be responsible for deploying different types of robots to field, including preparation, data entry, data analysis, and post activities. This is a full-time, long term benefited position with competitive compensation

WHAT YOU WILL BE DOING:

• Conduct regular risk assessments and provide recommendations for mitigating potential hazards
• Provide training and guidance to robotics operators, technicians, and other stakeholders on safe operating procedures and best practices
• Investigate incidents and near-misses, and develop corrective actions to prevent recurrence
• Collaborate with cross-functional teams to integrate safety considerations into robotics design, development, and deployment
• Service robotics equipment and ensure any issues are resolved in a timely manner to minimize downtime and maintain operational efficiency.
• Provisioning new robotics equipment and repositioning equipment across the data centers as needed. Enforcing tug utilization standards (how many racks = robotics needed)

Pre-Deployment Phase

• Conduct site-by-site status assessments to ensure readiness for robotics deployment
• Develop and implement detailed project schedules by robotic type
• Create comprehensive training programs for operators, maintenance personnel, and supervisors
• Train operators on safe and efficient operation of new equipment
• Train personnel on equipment maintenance requirements and procedures
• Train supervisors on equipment operation, maintenance, and troubleshooting
• Introduce and deploy maintenance portal at each site with robotics Site Acceptance Testing Phase
• Collaborate with cross-functional teams to conduct site acceptance testing
• Identify and troubleshoot any issues that arise during testing

Post-Deployment/Operationalization Phase

• Monitor and analyze key performance indicators (KPIs) such as:
• Equipment Utilization Rate
• Downtime, Maintenance Costs, Safety Incidents
• Throughput (original SAT vs operational in practice), Cycle Time (original SAT vs operational in practice)
• Vendor performance/Warranty (tracking of warranty work orders and estimated hours)

QUALIFICATIONS:

• Bachelor’s degree or higher in Computer Science, Computer Engineering, IT, or equivalent combination of education and experience
• Experience of Linux command line (at least understands basics)
• Basic ability to troubleshoot complex software / hardware configuration problems.
• Ability to function effectively in a fast-paced environment and manage continuously changing business needs; excellent time management skills required.

PREFERRED QUALIFICATIONS:

• Experience of training program is a huge plus
• Any customer service skills is good to have
• Experience around safety programs is advantage
• Background in robotics-related tasks is preferred.
• DC/Server room experience is good to have

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $75,000 - 90,000 (depending on experience)
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays + 1 personal floating holiday
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.