Client Service Coordinator - 001929

Job Purpose The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes productivity of the veterinary medical team, ensures effective communication, coordinates care in a welcoming manner, and influences client retention and referrals. Essential Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. The Five Principles Quality: The consumer is our boss, quality is our work and value for money is our goal. Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency: We use resources to the full, waste nothing and do only what we can do best. Freedom: We need freedom to shape our future; we need profit to remain free. Hiring Qualifications / Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional (Preventative care and OWPs) Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience (Can Do) Ability to multi‑task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Organizational ability: demonstrates a systematic approach in carrying out assignments, very orderly, excels at cutting through confusion and turning chaos into order. Problem solving skills: demonstrates strong ability to identify, analyze and solve problems; translates problems into practical solutions. Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service; gains and shows personal satisfaction from delivering great service. Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions. Mathematical ability: ability to add, subtract, multiply. Compensation The pay range for this role is $15.00 - $18.69 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits Comprehensive Medical, Dental, and Vision Insurance : Enjoy peace of mind knowing your health and wellness are our top priorities. Generous Retirement Plans (401(k) and Roth) : Invest in your future and enjoy a generous company match to help you build a secure financial future. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs) : Support veterinary professionals and help address student debt. Paid Time Off and Holidays : Take a break, recharge your wellbeing, and celebrate personal days with paid time off and holidays. Top‑Tier Mental Health and Well‑being Resources : Access industry‑leading resources, including free coaching and counseling sessions, to support overall wellbeing. Associate Life Insurance (company‑paid) & Supplemental Life Insurance : Protect your loved ones with company‑paid life insurance and optional additional coverage. Company‑Paid Short‑ and Long‑Term Disability : Secure financial protection if you face a temporary or long‑term disability. Flexible Spending Accounts (FSA) : Save on healthcare and dependent care expenses by setting aside pre‑tax money. Health Savings Account (HSA) : Make the most of your healthcare dollars with a tax‑advantaged HSA. Paid Parental Leave : Support growing families with paid parental leave for birth and adoption. Continuing Education Allowance (for Eligible Positions) : Financial assistance to pursue continuing education opportunities. Back‑Up Child and Elder Care & Family Support Resources : Help you keep things running smoothly during unpredictable moments. Fertility and Family Building Support : Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy : Program designed to fit a busy lifestyle and keep you moving. Voluntary Protection Benefits : Coverage for unexpected events, including hospital stays, critical illness, and accidents. Legal Plan : Affordable and accessible legal coverage for a wide range of needs. Identity Protection : Safeguard personal information and receive support if stolen. Commuter Benefits : Make commuting more convenient and cost‑effective. Three Free Optimum Wellness Plans for Pets : Provide three free wellness plans for your pets. Exclusive Discounts : Savings on products and services. Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only). Part‑time Associates are eligible for those benefits with an asterisk (*). #J-18808-Ljbffr Dormont Manufacturing Co