IT Service Desk Analyst - Norwood, Greater Boston - Up to $90k
$90kMichael Page
- Join a leading manufacturing organization
- Work closely with the Global Service Desk Manager
About Our Client
This is a leading manufacturing organization based 30 minutes south of Boston, MA.
Job Description
The successful IT Service Desk Analyst will be responsible for:
- Customer Support - you will be the first point of contact for IT requests and will be contacted by teams, email, phone or simply by someone walking up to you in the office and asking for help!
- Incident Request & Tracking - you will log tickets accurately with a clear plan. Organization and diligence is key, and you will be able to balance tasks and also clearly communicate and explain how long each task will take and why.
- Technical Support - everything from password resets, account unlocks, Multi-Factor Authentication issues, set-up and recovery. Basic Active Directory tasks including account verification, and also new hire on boarding and leaver offboarding. This will include laptop setup, account creation/deactivation and equipment collection.
- Endpoint & Hardware Suppor t - Laptops, docking stations, mobile devices (iOS and Android)
- Microsoft 365 & Collaboration - Outlook, Teams, OneDrive, SharePoint
- Manufacturing Site Support - Onsite support for shop floor environments and manufacturing application issues (ERP, MES)
The Successful Applicant
The successful IT Service Desk Analyst will have the following experience:
- 3-5 years in a customer-facing technical IT support position
- Associates Degree in IT or equivalent experience
- Technical experience will include: Windows client operating systems, Microsoft 365 - Outlook, Teams, OneDrive, SharePoint
- Mobile devices - iOS and Android phones and tablets, including email configuration, app management, and Wi-Fi connectivity
- Active Directory basics - accounts, groups, password management
- Multi-factor authentication
- Endpoint security fundamentals - antivirus, encryption
- Basic networking - TCP/IP, DNS, DHCP, VPN, Wi-Fi
- Printers and peripheral devices
- Familiarity with manufacturing or industrial environments is a plus
- ITIL or CompTIA A+ certification is a plus
- Great communication
What's on Offer
- An annual base salary of $70,000 - $90,000 depending on experience
- Variable annual performance based bonus target
- Hybrid flexibility
- Generous PTO
- Medical, Dental, Vision
- Matching 401k
Vacancy posted 10 hours ago
Similar jobs that could be interesting for youBased on the IT Service Desk Analyst - Norwood, Greater Boston - Up to $90k in Norwood, MA vacancy
$90k
...organization Work closely with the Global Service Desk Manager About Our Client This is a leading... ...organization based 30 minutes south of Boston, MA. Job Description The successful IT Service Desk Analyst will be responsible for: Customer Support...SuggestedWork at officeLocal areaMichael Page International Inc.
Norwood, MA1 day ago$50 per hour
...In-person event role - not a desk job. Work at home shows & local... ...We're Urgently Hiring: Greater Boston and the South Shore + nearby communities in Norwood, Westwood, Canton, Walpole, Dedham... ...helps (retail, hospitality, food service, etc.) but isn't required...SuggestedHourly payPermanent employmentFull timePart timeLocal areaImmediate startWork from homeAfternoon shiftWindow Nation
Norwood, MA2 days ago$75k - $205k
...Sr HCM Sales Executive, Enterprise- Greater Boston Imagine your future with us! Since 1971, Paychex has been at the forefront of simplifying... ...potential. Overview Selling company's products and services by developing new clients and increasing the client base to...SuggestedBase plus commissionLocal areaPaycor
Boston, MA12 days ago- Dew Software is looking for an IT Service Desk Technician for a long-term contract in their Boston Seaport office. The successful candidate will have strong experience with Microsoft O365 applications, hardware/software troubleshooting, and Jira IT Service Management. Candidates...SuggestedLong term contractWork at officeShift work
$75k - $90k
...their business. This role balances insight delivery with client service, including identifying growth opportunities, supporting... ...This position can be located in the following area(s): Greater Boston Area. Hybrid; Framingham, MA. Retail Account Manager must be...SuggestedWork at officeLocal areaRemote workFlexible hoursShift workCircana
Boston, MA2 days ago- ...Technical Analyst Location: Boston, MA Duration: 12 Months Rate: DOE Must have: Strong technical knowledge of Java or C# & JavaScript. Solid understanding of API's. Would be responsible to debug integration issues with FI's Good understanding of...
Staffing LLC
Boston, MA1 day ago - ...Business Systems Analyst - PeopleSoft HRIS Location: Boston, MA – Locals Considered First Position Type: 9 Month+ Contract Rate: $40/hour on W2 Our client is working on the compliance and reporting necessary to meet the regulations of the Affordable Care Act...Contract workLocal areaImmediate startRelocation
Georgia IT Inc
Boston, MA2 days ago - ...We are looking to hire an entry level IT Technician supporting our customer onsite in Boston, MA. Day to Day: - Respond to common service, product, technical, and customer-relations... ...& Experience - 2+ years in a help desk, desktop support, or technical support role...Remote work
Insight Global
Boston, MA18 hours ago $28 - $33 per hour
...spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk... ...roughly 3000+ end u . This analyst will sit onsite in the Boston MA office 5 days a week - The shift is 8-5pm EST. This role...Hourly payLocal areaRemote workShift workDay shiftInsight Global
Boston, MA18 hours ago- ...or 3 days in the office from Boston, MA. Job Description The... ...collateral management platform that services client needs, drives... ...dependencies with other business and IT areas. Skills and... ...industry working as a Business Analyst and/or Product Owner. Experience...Contract workFor contractorsWork at officeFlexible hours
Suncap Technology
Boston, MA2 days ago - ...Senior Business Data Analyst Location: Boston, MA Rate: DOE Start Date: Immediately No Third party C2C Responsibilities Business... ...changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data. Act...Immediate start
Georgia IT Inc
Boston, MA1 day ago - NEIDL IT SYSTEMS SPECIALIST, National Emerging Infectious Diseases Lab Position Type: Full‑Time/Regular. Boston University's National Emerging Infectious Diseases Laboratories seeks... ...IT experience with excellent customer service and a service‑oriented approach. Qualifications...Permanent employmentFull timePart timeWork at officeRemote work
- AuthentechIT is seeking a Technical Resource in the Greater Boston area. You will need years of experience in the law/legal industry along with hands-on experience with Servers and iManage. The role also values experience with systems integrations and scripting in Powershell...2 days per week
$60k - $75k
...authentic connections in the communities we serve. As our Field Service Representative in the Boston area, you’ll bring this to life by championing our brand... ...field often! While this is a remote role, living in the greater Boston area will help you stay connected to the people...Local areaRemote workVF Corporation
Boston, MA1 day ago$25 - $30 per hour
...family-owned roofing company based in Norwood. For over 50 years , we've delivered high... ...more than 40,000 projects across Greater Boston. Our commitment to excellence, reliability... ...We're seeking a reliable, hard-working Service Technician to join our production team...Hourly payFull timeMonday to FridayO'Lyn Roofing Co
Norwood, MA1 day ago$35 - $40 per hour
##### Massachusetts# Field Service Technician - Boston, MA**Role:** Permanent**Salary:** Competitive**Location:** Boston, MA**Reference:** 84211... ...Security Service Engineer to join our growing team, covering the Greater London area. This...Role: Permanent Salary:...Hourly payPermanent employmentFull timeWork at officeRotating shift- ...-thinking self-starter with a passion for client service, the desire to work closely with teammates and clients... ...law. Job Info Job Identification 172062 Job Category Senior Analyst Posting Date 05/28/2026, 02:14 PM Locations Boston, MA, United States...Local area
Goldman Sachs
Boston, MA5 days ago $26.26 - $42.02 per hour
...Do Location: Onsite 4 days a week out of Boston, MA Reports to: Manager of Technical Support... ...i.e. for clients with varying levels of IT knowledge and skillset Self-driven,... ...Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential...Hourly payWork experience placementWork at office$107.36k - $134.13k
...seeking a Senior HRIS Business Analyst to serve as a Workday HCM... ...Payroll, Benefits, Compliance, and IT to configure, maintain,... ...Chicago, IL; New York, NY; or Boston, MA will also be considered but... ...to: HRIS Administration & Service Delivery Configure, maintain...Work at officeRemote work1 day per weekEnergySolutions
Boston, MA4 days ago$110k - $125k
...Guideline Management Analyst Insight Investment is looking for a... ...Guideline Management team in Boston. In this role, you will be responsible... ...Continuously engage with IT to evolve systems and... ...Fund Management and the Client Services team in the review of guidelines...Insight Investment
Boston, MA3 days ago$2,700 per month
...improvement-related products and services. Our Outside Sales... ...re HIRING IMMEDIATELY in the Greater Boston Metro and surrounding areas Sales... ...Boston, Worcester, Providence, Norwood and other nearby towns are encouraged... ...average (ramp-up year): $90k–$130k Fully ramped-up...Permanent employmentImmediate startWeekend workAfternoon shiftWindow Nation
Norwood, MA15 days ago$49.11 per hour
...market data providers like but not limited to Broadridge or SS&C highly desirable. Lead Distribution Analyst, infrastructure Platform technology location: BOSTON/NYC/CHICAGO Contract to hire Job Abstract We are seeking a motivated,...Contract workYoh, A Day & Zimmermann Company
Boston, MA18 hours ago$80k - $100k
...provide "consistently deliver customer service excellence". Work alongside the finest team... ...language is a plus • Background in IT networking and system support is a plus... ...Local travel required, primarily within the Greater Boston metropolitan region but may include...For contractorsLocal area- ...Our enterprise-level client in Boston, MA, has an immediate need for an IT Support Engineer. Please see below for... ..., troubleshooting and restoring to service any personal computers (PC), notebooks... ...and issues reported to the support desk and escalated to the Desktop...Permanent employmentContract workWork at officeImmediate start
Merge IT LLC
Boston, MA4 days ago - ...assignment who can deliver compassionate client service in a fast-paced environment for people... ...knowledge in animal care and behavior, greater ability to support more complex client... ...families together with their pets. At our Boston Adoption Center, we care for over 2,000 animals...Hourly payFull timeTemporary workWeekend work
MSPCA Angell
Jamaica Plain, MA18 hours ago - Perfict Global is seeking a Business Analyst in Boston, MA. The ideal candidate will have at least 5 years of experience, particularly with Salesforce, along with strong analytical and communication skills. This role involves gathering business requirements, collaborating...Work at office1 day per week
- ...System Analyst, Boston, Ma Resource to manage the Operations projects outside of CBB IT (Fraud, Risk, Payments and Commercial) Systems Analyst needed to support the Operations Application Portfolio. This role will own a set of application from a technical perspective...
Staffing LLC
Boston, MA2 days ago $70k - $100k
Validity is seeking an IT Support Engineer in Boston, MA. This hybrid position requires on-site work Tuesday to Thursday. You will be responsible for maintaining IT systems, providing local and remote support, and overseeing SaaS applications. Required skills include experience...Local areaRemote work3 days per week$120k - $180k
Lead Data Science Analyst, GTM Strategic Analytics and Insights Go-to-market Operations Boston, MA Summary Klaviyo is looking for a Lead Data Science Analyst to join our GTM Strategic Analytics & Insights team. In this role, you will serve as a senior individual contributor...- ...Collision Center Technician (Norwood) Nucar Collision Center of Norwood is hiring! Nucar is a family of dealerships that includes... ...long standing leader in the auto industry dedicated to customer service. The Company offers a very competitive compensation package to...Temporary workWork at office
Nucar Southern New England
East Walpole, MA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Analyst - Norwood, Greater Boston - Up to $90k. Be the first to apply!
Related searches
- information technology Norwood, MA
- IT account executive Norwood, MA
- IT tech Norwood, MA
- IT lead Norwood, MA
- IT Norwood, MA
- IT infrastructure Norwood, MA
- information technology and services consultant Norwood, MA
- information technology specialist Norwood, MA
- entry level IT tech Norwood, MA
- IT training Norwood, MA