IT Desktop Support / Field Services Technician

Job Description

Job Description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Desktop Support / Field Services Technician.

 

Type: Contract
Job Title: IT Desktop Support / Field Services Technician
Location: Fairport, NY
Candidates must be able to commute and work onsite in Fairport, NY.
Pay Rate: Based on experience
Work Hours: Monday–Friday, 8:00 AM–5:00 PM
Education: High School Diploma or GED required; Associate degree preferred.

Description

The IT Desktop Support / Field Services Technician will provide hands-on technical assistance for computer systems, hardware, software, and IT infrastructure at a manufacturing facility in Fairport, NY. Responsibilities include troubleshooting end-user issues, managing service requests, deploying equipment, and supporting workplace technology, including conference rooms and telephony systems.

 

The technician will diagnose and resolve technical issues or escalate incidents according to established procedures. Occasional on-call availability and light travel between sites may be required.

Requirements

• Provide onsite and remote support for desktops, laptops, peripherals, software, and IT infrastructure.

• Troubleshoot Windows 7/10/11, Microsoft Office, Microsoft 365, browsers, cloud applications, and corporate mobile devices.

• Support Active Directory, Cisco VPN, remote access, and basic network connectivity.

• Image, configure, deploy, and maintain PCs using USB and PXE-based deployment methods.

• Install and troubleshoot software, security applications, printers, drivers, and IP telephony devices.

• Support conference room audio/visual equipment, meetings, and corporate events.

• Manage IT assets, inventory, hardware procurement, shipping, receiving, and equipment moves.

• Use ServiceNow or similar ticketing systems to document, prioritize, resolve, and escalate incidents.

• Perform hands-on IT tasks, including equipment installation, component replacement, power cycling, and remote console access.

• Assist with onboarding, vendor coordination, IT projects, and technical documentation.

• Collaborate with other IT teams, communicate effectively with end users, and maintain confidentiality.

• Manage multiple assignments and adapt to changing priorities while providing occasional after-hours or on-call support.

Qualifications

• 1–3 years of hands-on hardware support experience beyond basic imaging and deployment.

• Experience troubleshooting desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.

• Working knowledge of Active Directory, VPN connectivity, networking fundamentals, and IT service management processes.

• Experience with PC imaging, software installation, hardware configuration, and peripheral support.

• Strong troubleshooting, customer service, organizational, and communication skills.

• Ability to work independently, manage competing priorities, and collaborate across IT teams.

• Flexibility to travel between locations and provide occasional after-hours or on-call support.

Preferred Certifications

• CompTIA IT Fundamentals

• CompTIA A+

• CompTIA Cloud+

• CompTIA Mobility+

• CompTIA Network+

• CompTIA Server+

Additional Information

• The initial assignment location may change as Field Services supports multiple sites and end-user requests.

• Occasional light travel may be required for event support and remote site assistance.

• This position may require availability for 24/7 on-call coverage.

• Candidates may be considered for future development opportunities within Field Services or other IT service lines after approximately 18–24 months.

• No third party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.