Training Coordinator - Amazon

Training Coordinator

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. This role will support and welcome Amazon employees during new hire and continuous development training sessions. As a Training Coordinator, you will be responsible for onboarding and assisting with training to optimize customer experience. You will manage registration and logistics for events and meetings, collect and analyze data, and assist with new initiatives and process improvements. This role requires increased autonomy, problem-solving skills, and the ability to work independently as the sole on-site support staff. An individual who will be successful in this role has the ability to manage and prioritize multiple tasks and responsibilities simultaneously, and the ability to operate successfully with generalized direction and guidelines for specific processes. This position is located onsite on Amazon's campus and will require flexibility in work schedule based on event needs. Location: Nashville, TN Schedule: Monday - Friday 8am - 5pm Wage: $23.00 - $25.00 per hour

What We Can Offer:

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Parking Allowance - $141/month
• Pet Insurance Discount Program

What You Will Do

• Oversee registration and logistics for events and meetings while also serving as the primary point of contact for various operational support functions.
• Manage attendance of new hires
• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Assist with new tasks, initiatives, processes, or projects needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners. Is not change adverse and demonstrates adaptability as business needs develop and shift.
• Maintain comprehensive knowledge to address customer inquiries and troubleshooting issues effectively.
• Audit, verify, manipulate, and report data within various systems and tools (e.g., Excel, Smartsheet, Qualtrics, and Salesforce).
• Partner with multiple stakeholders within Amazon across NA and EU and third-party teams
• Provide customer education, support, and information regarding facilities and campus resources.
• Hand out swag, badges, computers, and any other additional items during orientation.
• Manage onboarding and assist with training to optimize customer experience.
• Act on process improvements using SOPs and best practices.
• Be attentive and provide exceptional, professional customer service to Amazon employees.
• Able to think fast, find answers, and respond quickly to Amazon employee issues, all with a polite, empathic, and professional voice and manner.
• Hours will have varied start and end times due to move and scheduling needs. Flexibility to work occasional nights and weekends.

Who You Are

• High School Diploma or GED required. Associate preferred.
• Minimum 2-year customer service, event staffing, or administrative support experience.
• Experience in customer service, event management, or administrative support.
• Excellent interpersonal skills; polite and professional verbal and written communication.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with Salesforce, Qualtrics, or similar CRM/survey tools.
• Demonstrate customer-focused attitude, providing positive customer service, both in person and virtually.
• Positive, upbeat attitude and able to get along with everyone.
• Must be reliable and punctual with excellent organizational skills.
• Must have demonstrated ability to juggle multiple priorities.
• Commitment to Northwest Center's mission of inclusion and ability to successfully work in a diverse environment.
• Ability to practice with a high level of confidentiality.
• Ability to maintain composure and good judgment in fast-paced, high-stress environments.
• Excellent organizational, communication, and multitasking skills.
• Attention to detail and accuracy.

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Support adjusting furniture or working with the onsite team to help facilitate furniture needs.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• The ability to move consistently within a 1.5-mile radius is required.

About Northwest Center Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North. Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion. Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at View email address on click.appcast.io. At Northwest Center, we do not just accept diversity and inclusion—we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.