Patient Service Representative

Overview Our client, a Global Fortune 50 organization and one of the world’s largest distributors of health care systems, medical supplies, and pharmaceutical products, seeks an accomplished "Patient Service Representative" . Location Cary, NC Duration 3-6 months + temp-to-hire Pay rate $24/hr Note Hybrid role (in office twice a week) Job Description Locate and enter accurate prescription insurance information on a patient’s profile by processing eligibility checks and adjudicating pharmacy claims. Adjudicate claims and troubleshoot rejections so that the correct information is communicated to the patient. Communicate the need for medication prior authorization (PA) to providers and serve as a resource to the provider during the PA process. Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding inquiries about order status, services provided, and financial support options. Serve as a technical resource pertaining to adjudication while identifying areas for improvement. Enter detailed, accurate, and grammatically correct progress notes to ensure proper documentation on patient profiles. Contact patients to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner. Manage patient refill coordination and follow‑up to ensure patients comply with their therapy plan. Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety. Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements). Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants with criminal histories are considered in a manner that is consistent with local, state, and federal laws. #J-18808-Ljbffr