Patient Services Representative

About TimeDoc Health Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide. The Role We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions. This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment. Work Schedule & Expectations Full-time, 40 hours per week Coverage required Monday–Saturday, 8:00 AM–6:00 PM in the time zone you support. Fixed schedule assigned (no alternate shifts available) Expect to spend 7–8 hours per day on the phone Productivity and quality metrics are required and monitored What You'll Do Conduct monthly CCM phone calls with the assigned practice Make 30–50 outbound calls per day Complete required patient interactions to meet CCM service goals Educate patients on chronic conditions and care plans Coordinate care with provider offices, pharmacies, and community resources Identify gaps in care and social determinants of health Create and update personalized care plans in the EMR Accurately document all patient interactions Maintain HIPAA compliance and patient confidentiality Requirements Minimum 1-3 year of experience as a CMA/RMA, LPN, or RN Active certification or multistate license for LPN/RN Strong verbal and written communication skills in English Comfortable being on the phone most of the day Experience with EMR/EHR systems Organized, reliable, and able to work independently in a remote setting Preferred: Geriatric patient experience Care coordination or case management experience Strong verbal and written communication skills in Spanish Work Environment & Equipment Private, quiet home office with no interruptions Reliable high-speed internet ( 100 Mbps or higher ) Second monitor required Company laptop and required software provided Benefits & Perks Medical, dental, and vision insurance Paid time off and paid holidays Fully remote work environment Supportive team culture with opportunities for growth Career advancement as TimeDoc Health continues to expand Meaningful work focused on keeping patients healthy and out of the hospital TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. PI9b820f76cbb6-31181-40914423