Director of Guest Services

We are looking for a dynamic Director of Guest Services to oversee and enhance the guest experience at an upscale Palm Beach resort. This key leadership position is responsible for delivering personalized, world-class service while managing all guest-facing operations and ensuring every interaction reflects the highest standards of luxury hospitality. Key Responsibilities Direct all guest service functions, including Front Desk, Concierge, Bell Services, Guest Relations, Reservations, PBX, IRD Order Takers, and Transportation. Recruit, coach, and motivate a service-driven team committed to exceeding guest expectations. Act as the primary point of contact for VIP and high-profile guests, ensuring exceptional and seamless stays. Lead guest satisfaction efforts, including service recovery, issue resolution, and reputation management initiatives. Work closely with department heads across the resort to create a cohesive and elevated guest experience. Ensure team members are well-informed about the resort, its offerings, and local Palm Beach attractions. Qualifications & Experience Bachelor’s degree in Hospitality Management preferred; equivalent professional experience will also be considered. Strong command of the English language; multilingual abilities are highly desirable. Comprehensive knowledge of luxury service standards and front office operations. Outstanding leadership, communication, and relationship-building skills. Availability to work a flexible schedule, including evenings, weekends, and holidays. #J-18808-Ljbffr Nbutexas